Apple telling me i'll void the warranty????

Discussion in 'MacBook Pro' started by Skydiver32, Jun 9, 2009.

  1. Skydiver32 macrumors member

    May 15, 2009
    I called an Apple store, wondering if they had the new macbooks in? Chicago doesn't, NY does.

    Anyway, the girl said that if I change the ram or memory by myself and and something goes wrong I void the warranty. Now I'm not sure if she meant that in the process I stick a knife in the computer, or if 5 months from now I need routine work, and they'll void the warranty.

    Called Apple online. They said I had to bring it in to the store for them to do it.

    WTF??? is this a new policy or people just uninformed?
  2. Neon1234 macrumors member

    Jun 8, 2009
    Not sure about that, I believe it's if you damage your computer in the process of changing ram that you void the warranty. Not the process itself.
    Otherwise apple wouldn't have a step by step guide showing you how to change it on their website.

    Try contacting someone else from apple.
  3. jshelton macrumors 6502a

    Aug 4, 2008
    She was likely a rat for Gates and Co.
  4. MacModMachine macrumors 68020


    Apr 3, 2009

    same apple warranty policy still stands...

    you damage it when you open warranty.

    you can replace ram / hdd but the replaced product and the old removed original product will be void of warranty.

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