Apple Testing Expanded iPhone Repair Options Through Authorized Service Providers in Canada

Discussion in ' News Discussion' started by MacRumors, Jun 19, 2013.

  1. MacRumors macrumors bot


    Apr 12, 2001

    Apple has launched an iPhone repair pilot program for Apple Certified Service Providers in Canada that will allow certain certified centers to offer iPhone repairs after store technicians have completed Apple-required iOS Certification.

    According to a tipster, the third party service sites will be able to offer repairs for the battery, camera, speaker, and more, after the program launches in the next few weeks. In addition to passing an iOS Qualification exam, Service Provider technicians have also been required to attend several training sessions to learn how to disassemble the iPhone.

    While the program is currently limited to Canada, it seems reasonable to suspect that it may roll out to other countries in the future should the test run prove successful.

    Documents given out to technicians suggest that Apple is aiming to provide a quality alternate repair option for its customers in Canada, while cutting down on unauthorized Apple repairs.
    Apple has furnished its Apple Certified Service Providers with a detailed set of rules and requirements that must be met, including troubleshooting all cases and providing same day service with a maximum of six hours in turn around time for devices with a warranty.

    Out of warranty requests follow similar rules, with a 12-hour deadline for potential repairs. While the documentation estimates that the majority of repairs will be replacements, it requires each repair location to hit a Same Unit Repair rate of 10% or higher.

    In early June, Apple began offering in-house iPhone 5 display replacements in an effort to cut down on repair costs. The company is also planning to offer additional same device repairs later this year, which could save more than $1 billion per year.

    Apple's move to allow Apple Certified Service Providers to offer iPhone repairs is likely part of the same initiative, designed to cut down on overall repair costs while providing greater convenience to customers who might otherwise seek out unauthorized repairs. Even in the United States, few Certified Repair centers are able to offer iPhone service at this time, which could change as Apple continues to expand its repair options.

    Update: According to a tipster, Apple's Canadian test run is an expansion of a beta test that began in the United States last year. Approximately 20 Apple Authorized Service Providers are able to execute iPhone repairs and offer unit swaps in the U.S.

    Article Link: Apple Testing Expanded iPhone Repair Options Through Authorized Service Providers in Canada
  2. Djtrackie macrumors member

    Mar 16, 2012
    No more:

    "my phone doesn't work to well"

    Genius: "did u reset network settings? Yes? Well here's a new phone"
  3. HabSonic macrumors regular

    Jul 31, 2011
    Exactly. Good thing.
  4. SPEEDwithJJ macrumors 65816


    Nov 2, 2008
    This looks like a very good move from Apple. Hopefully, this results in easier access & faster repair times for Canadian customers.
  5. blueinc macrumors newbie

    Jun 15, 2013
    I think this is a very good idea. The reality is that too many people don't have access to an Apple Store. Heck, there even isn't one in my country, but there are a few authorized Apple re-sellers. So that means I have to go to 3rd party service providers who you never know what they replace in your iPhone.
  6. haruhiko macrumors 68040


    Sep 29, 2009
    I think the iPhone 5's scuffing problems have costed the great experience of exchanging for a like new refurbished phone just because a single button doesn't work....:(
  7. BornAgainApple macrumors 6502a


    Jun 9, 2009
    When I first glanced at the chart, I thought the iPhone 5 had some problems.
  8. macs4nw, Jun 19, 2013
    Last edited: Jun 19, 2013

    macs4nw macrumors 68040


    The shape of things to come?

    I too would rather have my repairs done by APPLE themselves, but I realize that not everybody is conveniently located near an APPLE store, so overall this is a good thing, saving some people possibly a lot of time/headache.
  9. Epsus macrumors newbie

    Jun 19, 2013
    Concerning repairs, I don't see how different it is to go at an Apple Store or an authorized workshop. Why would you rather go to an Apple Store?
  10. kuhtang macrumors regular

    Oct 20, 2011
  11. skippymac macrumors 6502a


    Jun 9, 2010
    Hampshire, UK
    I get a mild feeling of sadness whenever I se someone using a square root sign as a tick... I think I need to get out more.
  12. braddicted2mac macrumors member


    Dec 5, 2012
    There are ready people in Canada who fix iPhones they may not be qualified but the do a damn good job !!! what incentive do they have to take courses and stuff? If you tinker you can open an iphone repair shop here !
  13. jonAppleSeed macrumors regular

    Mar 21, 2013
    I think the incentive is to carry the "Authorised" moniker
  14. winston1236 macrumors 68000

    Dec 13, 2010
    Thats what phone insurers do and Its never been a problem for them.
  15. jasmine78888 macrumors newbie

    Jun 24, 2013

    it is really nice post i like this info i appreciate this post keep it up.........:)

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