Apple Thundderbolt cable not recognized (not certified)

Discussion in 'iPhone' started by pianoman88, May 16, 2016.

  1. pianoman88 macrumors regular

    Joined:
    Aug 20, 2010
    #1
    I purchase all of my cables through apple. Today I decided to use a dodgy-looking Thunderbolt cable to charge my phone, and it's telling me that the cable isn't certified.
    I'm pretty certain that it didn't come with my iPad Pro, and even if it did, there is no reason why I should be getting this message. I only use Apple cables!

    Has anyone else had this happen to them?
     
  2. weckart macrumors 68040

    Joined:
    Nov 7, 2004
    #2
    It would be a very dodgy Thunderbolt cable indeed. iPhones and iPads require a USB to Lightning connector cable for charging. No wonder yours didn't work.
     
  3. ApfelKuchen macrumors 68020

    Joined:
    Aug 28, 2012
    Location:
    Between the coasts
    #3
    Let's assume he's simply using the wrong word (Thunderbolt rather than Lightning)... Yes, a "dodgy-looking" cable could generate the error you're seeing. Lightning cables contain a chip that validates the cable to the iPhone. If the cable isn't working properly, then it's possible that the cable will be rejected.

    If you purchased the cable in the last year, or if the cable came with the iPad and the iPad is still under warranty, then it's worth calling Apple or visiting an Apple Store to see what your service options may be. Just understand that if "dodgy-looking" means evidence of physical damage, that's not going to be covered by warranty.
     
  4. pianoman88 thread starter macrumors regular

    Joined:
    Aug 20, 2010
    #4
    It works, but I get a message on the iPhone. The cable is so short that I think it was boxed with my iPhone 6s.
     
  5. Givmeabrek macrumors 68030

    Givmeabrek

    Joined:
    Apr 20, 2009
    Location:
    NY
    #5
    If it came with your 6s it will still be under warranty. Take it in into an Apple store.
     
  6. lordofthereef macrumors G4

    lordofthereef

    Joined:
    Nov 29, 2011
    Location:
    Boston, MA
    #6
    Is the cable also plugged into the apple branded or certified power brick? I've seen that cause an issue; sometimes I'll use a third party brick with first party cable and get that error. Happened the other day in the car.
     
  7. pianoman88 thread starter macrumors regular

    Joined:
    Aug 20, 2010
    #7
    It's attached to the brick that shipped with the Apple.

    I live fairly close to n Apple Store so I'll exchange it for another.
     

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