The reps don't have any access to the shipping information more than you see on your own order status page. This has come up from multiple people (myself included) contacting them to try and get insight into our delivery window, and in almost every case the answers have been the same, or else were just wrong. I would say just hold on and see.
I was a XX:08'er for 42MM SS Milanese w/ EOD, and I just went into PFS at 2am this morning, so I would be surprised if you are a full week away.
I wouldn't be so sure, I called in during launch weekend and the rep I spoke to in customer relations told me there was a note on my order saying it was "scheduled" for 4/27 and sure enough, it moved in to "preparing to ship" in the late afternoon of 4/26 and shipped out on the 27th, just like the rep said. Picked it up on the 28th.