My stock (not BTO) black MacBook had to be sent to AppleCare the day I got it, due to the fact that the screen was out of alignment and there were several ugly scratches on the bottom of the case from an assembler's mishandling of a screwdriver. I was told by AppleCare that I would receive a replacement machine within one week. Now, 10 days later, I still have not received the replacement machine. I called AppleCare (again) yesterday, and was told that my replacement machine had not yet been shipped from China. Nor could they tell me when it will be shipped (though they invited me to call "sometime next week" to see if there is anything new to report.) This infuriates me. Three of my friends placed orders for black MacBooks a couple of days after I ordered mine, and they've already received theirs. Also, the two Apple Stores in Tokyo regularly receive new shipments of the black MacBooks, usually within a day after they are sold out. I know what is going on here. Apple got my money, so they aren't concerned about me. They are, however, concerned about letting their Apple Store stocks run dry, lest somebody walk into the store, find the machines out of stock, and decide to go somewhere else and purchase a non-Apple computer. I've owned more than a dozen Macintosh computers over the past 10 years. Yet Apple is treating me like garbage. My question: Why should I be punished because Apple sold me a dud machine? My advice to those thinking about buying a MacBook--WAIT! If you end up with a dud, you'll not only be out nearly a couple of grand, you'll be of little concern to Apple.