Apple took my ram

Discussion in 'iMac' started by wbe858, Mar 25, 2009.

  1. wbe858 macrumors member

    Joined:
    Jul 30, 2008
    Location:
    Greensboro, NC
    #1
    So get this, i took my mini in for service for a problem with no sound and i get it back a week and a half later with 3 gb less of ram. They had no reason to mess with the ram or anything other than the sound board...so why take it out? Either way i am very upset and going to go in there tomorrow and show it. So any ideas on how best to show it and be sure to get my ram back? :mad:
     
  2. wbe858 thread starter macrumors member

    Joined:
    Jul 30, 2008
    Location:
    Greensboro, NC
    #2
    so looking further into this i found out that they replaced my entire computer because the serial number on this one is different than my original one. Now what would they do with my computer and my ram if all it was, was just a sound board. :confused:
     
  3. JayLenochiniMac macrumors G5

    Joined:
    Nov 7, 2007
    Location:
    New Sanfrakota
    #3
    I'm not surprised. Apple has been known to remove aftermarket rams and return the computer with the only the OEM rams installed and the aftermarket rams separately in a plastic bag. They do it to rule out faulty aftermarket rams.
     
  4. fridgeymonster3 macrumors 6502

    fridgeymonster3

    Joined:
    Jan 28, 2008
    Location:
    Philadelphia
    #4
    That's why you always remove your aftermarket ram before you give anything to them. The less they know the better :)
     
  5. nickXedge macrumors 6502

    nickXedge

    Joined:
    Feb 13, 2008
    Location:
    Long Island
    #5
    This is good to know. I was unaware they had a habit of removing aftermarket parts. Now I know to remove my RAM before going in for repair, should the occasion rise.

    I assume they don't pull this with HDDs... any thoughts?
     
  6. fridgeymonster3 macrumors 6502

    fridgeymonster3

    Joined:
    Jan 28, 2008
    Location:
    Philadelphia
    #6
    HDD's are different then RAM. They won't go pulling them - I'm almost positive. All my HDD's are always bought afterwards through Newegg and I just file the original HDD they stick in there away in a cabinet usually.
     
  7. aristobrat macrumors G4

    Joined:
    Oct 14, 2005
    #7
    Here's the inside of an Intel Mac mini. Where is this separate sound board thing you want them to replace?

    [​IMG]
     
  8. JayLenochiniMac macrumors G5

    Joined:
    Nov 7, 2007
    Location:
    New Sanfrakota
    #8
    I haven't seen this, just aftermarket rams. Applecare requires at least one original RAM, so it's smart to hold onto your two 512kb sticks (or the one 1GB stick that came with your iMac). Just swap them out before sending it off.

    Be aware that this doesn't happen to everybody and there are certainly customers who get their machines back with aftermarket rams intact (especially those who have the original 1GB plus aftermarket 2GB). But it's crapshoot so it's never a good idea to sell off the original rams for $15 or so.
     
  9. emoore macrumors regular

    Joined:
    Aug 27, 2003
    #9
    I don't think that is true. I had my macbook in 2 times, one for the case and one to replace the hard drive. Both times I had two aftermarket sticks of Ram and they did not touch them.
     
  10. JayLenochiniMac macrumors G5

    Joined:
    Nov 7, 2007
    Location:
    New Sanfrakota
    #10
    Technically it does, but like I said, it doesn't happen to everybody.
     
  11. Lordedmond macrumors regular

    Joined:
    Oct 24, 2008
    Location:
    Tilchestune UK
    #11
    I would bet that they did not evan open the mini , plug it in OK no sound , give him a new one . So they would not evan know there was more ram installed .

    They would check the original spec and provide the same spec
     
  12. Consultant macrumors G5

    Consultant

    Joined:
    Jun 27, 2007
    #12
    Apple typically record the configuration of the computer, at least for those with user replaceable parts.

    Mac Mini suppose to not be user replaceable, that's probably why they did not record it or know about the additional RAM. If they don't know it, they cannot swap it to the new machine.
     
  13. reebzor macrumors 6502a

    reebzor

    Joined:
    Jul 18, 2008
    Location:
    Philadelphia, PA
    #13
    You guys seem to keep forgetting:

    The macbook's ram IS user serviceable

    The mac mini's ram IS NOT user serviceable.

    They should have not even fixed it at all because you technically voided your warranty by opening it in the first place.
     
  14. JayLenochiniMac macrumors G5

    Joined:
    Nov 7, 2007
    Location:
    New Sanfrakota
    #14
    Let's not confuse the matter, because we're also talking about what happens to user serviceable aftermarket RAM once it's in Applecare's hands.
     
  15. brand macrumors 601

    brand

    Joined:
    Oct 3, 2006
    Location:
    127.0.0.1
    #15
    Opening the Mini does not void the warranty. If you want to get all technical about it then provide documentation from Apple stating that it does void the warranty.
     
  16. Fonzijr1964 macrumors 68000

    Fonzijr1964

    Joined:
    Feb 26, 2008
    Location:
    Maryland
    #16
    every mac has user serviceable ram except the MBA
     
  17. belvdr macrumors 601

    Joined:
    Aug 15, 2005
    #17
    Regarding warranty, the only thing I could find was in the user manual:

    So if you upgrade it and it breaks, your out of luck. Otherwise, it's okay.
     
  18. jwhazel macrumors regular

    Joined:
    Sep 22, 2005
    #18
    Warranty void upon opening - I've never seen anything one way or the or the other on this. However, Apple does technically have the right to deny warranty claims based on physical damage caused by opening, regardless of whether it appears to affect functionality or not. Whether they will or not is probably up to the individual technician working on it.

    They took my ram - Pretty much everything you leave in or on your computer is your responsibility to retrieve prior to service. Stickers, discs in drive, ram, data on the hard drive, etc... If you put it on it or in it, then you can take it back out.

    They swapped my computer when all it needed was the sound board - I noticed today that Apple doesn't have the 2009 mini logic board listed anywhere on their site since it's so new. I suspect that anything currently diagnosed with a bad logic board will have the entire system replaced until they get this part into their inventory. I would probably replace any user installed items in the mini prior to taking it into service or risk possibly loosing them for good.
     
  19. panzer06 macrumors 68030

    panzer06

    Joined:
    Sep 23, 2006
    Location:
    Kilrath
    #19
    When I worked at the University we sent hundreds of Macs in for service. Apple always told us on the phone and included a piece of paper advising that all systems should be backed up and any 3rd party products removed because they will not be responsible for damaged or missing components.

    Just keep the original equipment and put the machine back to its original state before requesting Apple service OR...

    Us an authorized service center. They don't care about add-ons and will not replace or destroy your data.

    Cheers,
     
  20. czachorski macrumors 6502a

    czachorski

    Joined:
    Sep 24, 2007
  21. monkeydancer macrumors newbie

    Joined:
    Mar 4, 2009
    #21
    His signature says it's a 2009 model (signature) so it doesn't come cheap (DDR3?).
     
  22. Ekos macrumors newbie

    Ekos

    Joined:
    Dec 31, 2008
    #22
    If you want any chance at getting that ram back, you better get there before they ship that thing off to wherever they ship it to.
     
  23. mzd macrumors 6502a

    Joined:
    Jul 25, 2005
    Location:
    Wisconsin
    #23
    He should get his RAM back. Nothing wrong with installing it himself. Give them a call and I'm sure it will get resolved.
     
  24. windels macrumors regular

    windels

    Joined:
    Oct 12, 2008
    Location:
    Belgium
    #24
    They took my ram - Pretty much everything you leave in or on your computer is your responsibility to retrieve prior to service. Stickers, discs in drive, ram, data on the hard drive, etc... If you put it on it or in it, then you can take it back out.

    taking = > stealing
    they should return IMHO
     
  25. JayLenochiniMac macrumors G5

    Joined:
    Nov 7, 2007
    Location:
    New Sanfrakota
    #25
    As mentioned in the other posts, it can't be considered stealing if they're unaware of it.
     

Share This Page