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Xodd

macrumors regular
Original poster
Nov 16, 2009
170
29
Hello,

I ordered my iPhone 12 pro max with the trade-in option (iphone xs). Since my purchase last Friday, i haven't heard anything from Apple about my Trade-in or any communication with regards to the box being posted to me.

Can anyone share some light on this? Trying to contact apple but its impossible to reach anyone at this moment.

Thanks in advance :)
 
I’m a first timer too. I’m wondering if the box will arrive in the same delivery as my 12 Pro Max. I’ll be interested to see what answers you get.
 
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Hello,

I ordered my iPhone 12 pro max with the trade-in option (iphone xs). Since my purchase last Friday, i haven't heard anything from Apple about my Trade-in or any communication with regards to the box being posted to me.

Can anyone share some light on this? Trying to contact apple but its impossible to reach anyone at this moment.

Thanks in advance :)
You will be receiving a trade in return kit. I think you have 7 days to send your trade in.
 
Do Apple notify you when the trade in kit has been sent?
You will receive a tracking number along with a notification of the trade-in kit/box. When you receive it just follow the instructions and send it out promptly. The quicker you send it out the quicker you will get your trade-in refund. I just got my refund back last week. This is the second time I've done this and it's worked out great.
 
You will receive a tracking number along with a notification of the trade-in kit/box. When you receive it just follow the instructions and send it out promptly. The quicker you send it out the quicker you will get your trade-in refund. I just got my refund back last week. This is the second time I've done this and it's worked out great.
Thanks!! Really helpful.

One more question, when do they usually send the kit/box out? Its been nearly a week since I got the iPhome 12 pro max.
 
Thanks!! Really helpful.

One more question, when do they usually send the kit/box out? Its been nearly a week since I got the iPhome 12 pro max.
I got mine within the week after I received my phone. You should have had at least notification by now. I would call Apple.
 
My kit hasn’t shipped. Gonna ask Apple if I can just trade-in at the store this Friday when I pick up my 12 PM. Guessing they will say no?
 
Just did the trade with my iPad Air. The box was shipped the same day I picked up my new iPad. I got it about 3 days later. I sent it in the next day. It took a week, but it is currently there to be evaluated. The tracking info said it would take up to three days, then I would receive an email.
 
My kit hasn’t shipped. Gonna ask Apple if I can just trade-in at the store this Friday when I pick up my 12 PM. Guessing they will say no?

Our local store wouldn't allow the trade there. I asked. Other stores may possibly be different.
 
My kit hasn’t shipped. Gonna ask Apple if I can just trade-in at the store this Friday when I pick up my 12 PM. Guessing they will say no?
That's the way I did it. It kept the confusion at a minimum. I knew what my refund would be when I walked out.
 
Okay that’s awesome. Thank you. I would much rather do that. I hope Apple will let me on Friday.
It was real easy. During pre-order I chose the trade in option and store pickup for delivery. I received emails explaining trade in process and procedure.
 
It was real easy. During pre-order I chose the trade in option and store pickup for delivery. I received emails explaining trade in process and procedure.
I wasn’t given the option to trade-in at the store during pre-order. It said trade-in’s were not being done in-store now and I had to mail it in. I have a trade-in kit pending to be shipped to me. I’ll ask at the store during my pickup if they will let me trade-in at the store instead.
 
I wasn’t given the option to trade-in at the store during pre-order. It said trade-in’s were not being done in-store now and I had to mail it in. I have a trade-in kit pending to be shipped to me. I’ll ask at the store during my pickup if they will let me trade-in at the store instead.

Where can you see the trade-kit pending status? I cannot seem to see this on the app or in my account
 
Where can you see the trade-kit pending status? I cannot seem to see this on the app or in my account
Tap your avatar in the upper right of the ‘for you’ tab. Then tap ‘orders’.
 
Got an email today that my trade-in kit is being prepared and sent to me. All relieved now :)
 
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