Apple Trailers Slow and Choppy

[BarkingGhost]

I have a pair of 3rd generation Apple TV's in my home. Both use wired Ethernet and are exhibiting the same issue:

I launch [Apple] Trailers and try to watch some movie trailers. The progress bar shows initial buffer and then seems to stall. The trailer begins and then stops because of insufficient buffered data.

I open YouTube and watch the exact same trailer in HD without any issues. Sometimes I can find the trailer in Vimeo as well and have no issue.

I do not know how traffic is handled with this product. If I launch Trailers I expect all traffic to be from Apple's network through my ISP to me, but I am not sure about traffic from places like YouTube and Vimeo, if they do not go through Apple's network.

If YouTube (and Vimeo, etc.) do not go through Apple's network I am suspicious of ISP throttling of Apple native traffic. Anyone else have this issue?

 

[bond007hmss]

I've had this problem also ever since switching to Uverse.

I was able to get better performance by switching from the Uverse provided DNS servers to Google's 8.8.8.8 servers. Maybe this will work for you..

 

[BarkingGhost]

Did you make this DNS change in the Apple TV or in the router/modem it was connected to?

 

[bond007hmss]

The apple TV, but only because I Uverse doesn't allow you to alter the DNS on the 2wire because of how it gets TV programming.

 

[BarkingGhost]

I tried this and it worked! It allowed me to play any HD movie trailer without stalls or other interruptions. I then decided to Google the DNS IP address provided by the ISP and learned it has been having problems for a little while now. Gotta love (ahem, hate) Comcast.

Thanks for the suggestion.

 

[bond007hmss]

You're welcome. I'm pretty sure it was initially suggested to me by someone on this forum.