Apple trying to make me fool ! What'd I do ? Angry like never before !

Discussion in 'iPhone Tips, Help and Troubleshooting' started by APPLEFUNRF, Feb 20, 2015.

  1. APPLEFUNRF, Feb 20, 2015
    Last edited: Feb 20, 2015

    APPLEFUNRF macrumors regular

    APPLEFUNRF

    Joined:
    Aug 30, 2013
    Location:
    Washington DC
    #1
    Hello macrumors users.

    I have Iphone 6, which I purchased personally on launch day in September in the USA in the Apple Store !

    I noted that battery draining, about 5-6% per hour with no reason.
    Never problem with phone, till yesterday.
    By good fortune right now Im in US.

    So I made an appointment and went to the Apple Store.

    They took phone for diagnostic (damage/water/third party modifications etc.) Asked me to wait about 2 hours, I decided ti come back in the evening.

    When I got to the Apple Store and asked for my phone - I was just shocked !

    They gave me my phone and letter

    Shocked cuz never repair the phone, never problem with the phone.

    I asked for manager, and he just repeated - is ineligible for service, call to Apple to Cupertino.

    I see 3 reasons:
    1) They are just trying to make me fool
    2) Guy one of the Genius is not professional (!!!SAME guy gave same letter for 2 claims!!!) the day before friend of mine came to the same Apple Store to same Genius with the same problem, and of course his phone have never been modified by 3d party.
    3) They did a mistake !


    What should I do when I know all story of my phone and personally purchase it ((( ???
    Thanks

    Very disappointed how treated with me (( Disappointed with lie and non professional diagnostics.

    PS All I have to say: I dropped once phone, easily, from height about 1.3 feet = 40 sm, almost nothing on the phone, just little scratch, after this accident phone worked over 3 month, it couldn't affect to

     
  2. mKTank macrumors 68000

    mKTank

    Joined:
    Jul 2, 2010
  3. FieldingMellish Suspended

    Joined:
    Jun 20, 2010
    #3
    By the way, MKTank is referring to the iPhone when he says jail broken.
     
  4. APPLEFUNRF thread starter macrumors regular

    APPLEFUNRF

    Joined:
    Aug 30, 2013
    Location:
    Washington DC
    #5
    Neve ever jail broken!
    That phone has never been opened or tampered with or worked on
     
  5. APPLEFUNRF thread starter macrumors regular

    APPLEFUNRF

    Joined:
    Aug 30, 2013
    Location:
    Washington DC
    #6
    I've contacted to the Senior Adviser at the Cupertino, CA, they are going to reinspected, what do you think will I have success ?

    ----------

    They can't explain in detail what exactly unauthorized modification has been done.
    This is very poor customer service.
     
  6. lakaiordie macrumors 65816

    Joined:
    Jun 17, 2008
    #7
    are you sure you've never taken the phone anywhere? i was a technician at the genius bar and there are procedures to go through before we give you that letter saying its ineligible for service.
     
  7. aristobrat macrumors G4

    Joined:
    Oct 14, 2005
    #8
    Reason #1 and #2 makes no sense to me. They know a customer getting this letter is likely to complain, which will bring their actions under scrutiny. IMO, they have nothing to gain and everything to lose by doing this only to make you look like a fool.

    Reason #3 is always possible. Apple hasn't perfected a way of hiring employees who never make mistakes.

    I'm curious to see what a further examination of your phone shows.
     
  8. APPLEFUNRF thread starter macrumors regular

    APPLEFUNRF

    Joined:
    Aug 30, 2013
    Location:
    Washington DC
    #9
    Ill let you know.

    ----------

    Absolutely !

    Oh, nice. I believe they are professional, but something went wrong.
     
  9. bandofbrothers macrumors 601

    bandofbrothers

    Joined:
    Oct 14, 2007
    Location:
    Uk
    #10
    It's never easy replying to posts like yours.

    Theirs your side of the story and events and then theirs Apples stance.

    We can only but be in the middle and assume what may have occurred and what we as fellow customers would do if this was our own situation.

    Would you update your thread on what happens please.

    Good luck.
     
  10. Bomb Bloke macrumors regular

    Bomb Bloke

    Joined:
    Feb 12, 2015
    Location:
    Tasmania (AU)
    #11
    Presumably you asked them to elaborate on what the "modifications" they referred to actually were; what did they say?
     
  11. sanke1 macrumors 65816

    sanke1

    Joined:
    Nov 9, 2010
    #12
    You need to know exactly what modifications they think you made to your phone.
     
  12. APPLEFUNRF thread starter macrumors regular

    APPLEFUNRF

    Joined:
    Aug 30, 2013
    Location:
    Washington DC
    #13
    Oh my ! I went to the store again, they have reinspect phone again, only because appointment made by Senior Adviser.

    In 2 hours they just confirmed that it is some unauthorized modification, but what exactly they did not tell.

    They just gave me second letter with wrong date on it, 2 times wrong date, no IMEI on it. Date is 28 March 2013.

    I just gave up, but friend of mine who's english is native tried to call them again, so another Senior Adviser sad that it is something in the phone, what exactly they can not tell you, cuz it is policy.
    But Senior Adviser going to escalate process, may be it is some factory defects.
    Senior Adviser asked to send him receipt, i did it once he asked.
    Now I can only wait.
    Sad story, that phone has never been opened or tampered with or worked on.

    I spent over 27 000 USD for Apple products in 2014, sad.
    Yesterday I just bought another Iphone for almost 900 $
    This is one i still keep.

    ----------

    They do not want to say, referring to the policy (for nobody repeat, and avoid this in modification)
     
  13. perkedel macrumors 6502a

    perkedel

    Joined:
    Dec 30, 2014
    Location:
    California
  14. blueroom macrumors 603

    blueroom

    Joined:
    Feb 15, 2009
    Location:
    Toronto, Canada
    #15
    It's probably a thirsty app or poor cellular reception. Close running apps or do a DFU restore, see if the problem goes away.
     
  15. BrianBaughn macrumors 601

    BrianBaughn

    Joined:
    Feb 13, 2011
    Location:
    Baltimore, Maryland
    #16
    You do know that the iPhone doesn't have to be opened to be jailbroken? That is, it's not a mechanical procedure.

    To paraphrase what they say at the airport: "Has the iPhone been in your possession at all times?" Not counting the Apple store.
     
  16. Brian Y macrumors 68040

    Joined:
    Oct 21, 2012
    #17
    Ultimately, it's not in Apple's interest to deny service - and they only do it as a last resort.

    I know you want us to say "it'll be okay", but ultimately, they've inspected it twice, and have twice found some modification/unauthorised repair.

    There are fairly obvious signs, when you're used to working on phones, that it's been opened.
     
  17. Zxxv macrumors 68040

    Joined:
    Nov 13, 2011
    Location:
    UK
  18. APPLEFUNRF, Feb 24, 2015
    Last edited by a moderator: Feb 24, 2015

    APPLEFUNRF thread starter macrumors regular

    APPLEFUNRF

    Joined:
    Aug 30, 2013
    Location:
    Washington DC
    #19
    Never ever !

    ----------

    May be factory defect
     
  19. got556 macrumors 6502

    got556

    Joined:
    Jul 7, 2013
    Location:
    Indiana
    #20
    Are you a consulate to a country outside of the USA? Is this a government phone? Could this phone have had tracking or an extra gps chip of some sort placed in the phone by another country/government?

    It's not outside the realm that this would happen, being from another country, and working in DC.
     
  20. Mike Boreham macrumors 65816

    Joined:
    Aug 10, 2006
    Location:
    UK
    #21
    Was the phone purchased unlocked? has it been unlocked? perhaps by a third party unlock?
     

Share This Page