Apple tv 3 help

Discussion in 'Apple TV and Home Theater' started by camilyyy, Mar 4, 2013.

  1. camilyyy macrumors newbie

    Mar 4, 2013
    I have just bought the apple tv today and I'm trying to watch videos from my itunes library I have videos in the original .AVI format and I converted them to mp4 using handbrake on the apple tv 3 preset I have an hd tv as well as a macbook pro using os lion that i bought two years ago.

    Point is when I try to play the movies on my tv they dont load ( they play just fine on my macbook pro through itunes) and I get an error message. I don't know if this exact question has been asked before but I looked around and couldn't find a match.

    Do i need to fix my presets on hand brake etc? what should I do?
  2. Pyromonkey83 macrumors 6502

    May 24, 2009
    What exactly is the error message you are receiving? A little more info on the file sources and things would certainly help as there could be a million reasons for your issue.
  3. camilyyy thread starter macrumors newbie

    Mar 4, 2013
    It tells me there is an error loading. I don't know what you mean by file source? It was originally an avi and I converted it using handbrake with the appletv 3 setting with the presets it has
    video codec: h.264
    ref frames: 3
    b-frames: 3
    rf: 20
    large file checked.
    format mp4 file

    then i dragged it onto my iTunes and it copied fine if I click play it plays fine on my iTunes so i know it isn't that it's corrupted since I know that's an AVI problem.
    but when I play it on my apple tv I get the aforementioned error message
  4. camilyyy thread starter macrumors newbie

    Mar 4, 2013
  5. FreakinEurekan macrumors 68040


    Sep 8, 2011
    Eureka Springs, Arkansas
    You never actually mentioned the error message - what error are you getting? "There is an error loading" precisely or is that paraphrasing?

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