Apple Tv 4 drops network connection

[Knowlton82]

Hi,

I bought a ATV 4 when it came out. I have since been having problems with the network connection on it.
After trying diffrent things I finally brought it in and got a new one since they couldn't explain why it dropped the connection. Now I am experiencing the same with the new ATV.
Every time it drops the connection I have to restart my router. I actually thought it was the router at one point. My ATV is plugged in with cable when it happens.
However all other devices works perfectly on my network.

Today I have tried to set it at wi-fi 2.4 ghz and so far it's working like a charm.

Anyone else inhere having the same problem and got any solutions?

 

[rolsskk]

Have you looked for WiFi channel saturation, and have you considered plugging directly into the router?

 

[Knowlton82]

Have you looked for WiFi channel saturation, and have you considered plugging directly into the router?

I'm sorry if I wasn't clear. It happens while being plugged in with cable...

 

[Mac... nificent]

I have since been having problems with the network connection on it.
After trying diffrent things I finally brought it in and got a new one since they couldn't explain why it dropped the connection.

How old is the router? Intermittent connection is a symptom of a router going bad.

 

[Knowlton82]

How old is the router? Intermittent connection is a symptom of a router going bad.

The router is a couple of years. It's a Cisco SA540 and it works like a charm with all other devices. New iPhones, iPad, NAS etc... So I would be surprised if that was the problem. But I can test it quite simple since I have a Time-capsule

Btw since I changed from cable (This morning) to wi-fi. I haven't experienced any drop of connectivity.

 

[rolsskk]

I'm sorry if I wasn't clear. It happens while being plugged in with cable...

Okay, time to do some troubleshooting with the router, first change out Ethernet cables. If problem persists, change which jack you plug into on the router.

 

[Jme Saunders]

I have wrote time and time and time again about this on these forums. I also keep getting the same advice.

I am also having this problem, I usually get it when I'm using Plex (I've moved over to Infuse now). I've had the same problem via Wi-Fi and Ethernet. I do know that tvOS 9.1 will have some network fixes with it.

You tried it via Wi-Fi? Do you have 802.11n/ac? Uncrowded 2.4GHz or better yet 5GHz you could check it on? It's more to see if the issue is specifically OS related.

 

[yourmn]

I am getting a similar issue, however restarting the Apple TV seems to correct the problem.

My router is only a couple of months old, and I am using the Apple TV on a different band

 

[Jme Saunders]

Which band might I ask? Also, when do you notice it happening the most?

 

[Armandrab]

I have wrote time and time and time again about this on these forums. I also keep getting the same advice.

I am also having this problem, I usually get it when I'm using Plex (I've moved over to Infuse now). I've had the same problem via Wi-Fi and Ethernet. I do know that tvOS 9.1 will have some network fixes with it.

You tried it via Wi-Fi? Do you have 802.11n/ac? Uncrowded 2.4GHz or better yet 5GHz you could check it on? It's more to see if the issue is specifically OS related.

Did you ever resolve this? I too have been having issues on one of my 2 Apple TV 4's with PLEX locking up network connectivity on Apple TV OS. I have to reboot to restore and then I can watch a minute of a movie before it happens again. I even deleted Plex and rebooted and reinstalled 2 times and signed it in again. Still drops TCP/IP connections.

 

[Jme Saunders]

Did you ever resolve this? I too have been having issues on one of my 2 Apple TV 4's with PLEX locking up network connectivity on Apple TV OS. I have to reboot to restore and then I can watch a minute of a movie before it happens again. I even deleted Plex and rebooted and reinstalled 2 times and signed it in again. Still drops TCP/IP connections.

This is a blast from the past! I had all sorts of problems in the first 9 months of my Apple TV to do with networking. By time tvOS 10 was around the corner all the bugs had fixed for me. Same router, same setup, same everything.

I'm sorry I haven't got a nice big fat solution for you .

Also, I much prefer Infuse to Plex. I stayed with Infuse after I tried it.