Apple TV 4 remote randomly stopped working

Discussion in 'Apple TV and Home Theater' started by jft94, Jul 25, 2017.

  1. jft94 macrumors regular

    Joined:
    Nov 5, 2016
    #1
    For some reason the remote has stopped working. I have gotten used to using the Apple TV app on my iPhone and I'm pretty sure the remote died after some time (I got to where I never used it). Now, I need to use it to get my Apple TV on my new router. I have charged the remote overnight. I have unplugged the Apple TV overnight as well. I have tried holding down the menu button and the volume up button for 6 seconds. None of this has worked.

    This did happen once before but the remote randomly started working as soon as I plugged it back into the wall, so I just assumed maybe I just did not let it charge long enough when that happened.

    Any help would be appreciated.
     
  2. alabama24 macrumors newbie

    Joined:
    Jul 26, 2017
    #2
    This just happened to me. The official support page has these instructions:

    https://support.apple.com/en-us/ht203777

    1. Stay within range of your Apple TV when you use your Siri Remote, since the remote relies on Bluetooth. If you're nearby but the volume controls don't respond, move anything that blocks the path between your remote and the front of your television or receiver (For volume, your remote sometimes needs a line of sight to the IR sensor on the front of your home-theater equipment).
    2. Charge your Siri Remote or Apple TV Remote for 30 minutes (use a Lightning to USB cable and a USB wall charger).
    3. Set your remote within three inches of and pointing at your Apple TV. Then press and hold your remote's Menu and Volume Up buttons for five seconds to pair your devices.
    4. Unplug your Apple TV from the wall power outlet. Wait at least six seconds, then plug it back in.
    5. If you have an Apple Remote (aluminum or white), try it instead of your Siri Remote. Or, if you already set up your Apple TV, you can use the Apple TV Remote app for iOS to control your Apple TV.
    If you still need help, contact Apple Support.
     
  3. tonyr6 macrumors 65816

    tonyr6

    Joined:
    Oct 13, 2011
    Location:
    Brooklyn NY
    #3
    Bluetooth sucks wait 2.4ghz sucks if you live in the city. I wish 2.4ghz would die like adobe flash.

    Okay rant over. I had this issue too. The apple TV is a waste of money.
     
  4. Tesla1856 macrumors newbie

    Tesla1856

    Joined:
    Jul 25, 2017
    Location:
    Texas, USA
    #4
    I've had my AppleTV-4 since release and never had a problem with Siri-Remote. While we use it normally, we also play a lot of Asphalt-8, so it gets a good work-out.

    IIRC, there was a Siri-Remote firmware upgrade a while back. It downloaded and flashed it automatically.

    Maybe try pairing a set of Bluetooth v4.0 headphones or other BT v4.0 device to ATV4. If that works, it might just be a bad remote. That should also test if your residential environment is stepping-on or interfering with BT radio frequencies.
     
  5. Tech198, Jul 30, 2017
    Last edited: Jul 30, 2017

    Tech198 macrumors G4

    Joined:
    Mar 21, 2011
    Location:
    Australia, Perth
    #5
    We all forget the Siri Remote needs charging as well... This is what happens when u must charge..

    I've had to hooked my Siri remote to Mac twice in the past few weeks because the battery drains. And I don't even use it that often,,, I'm surprised at how short the lifespan is.

    Perhaps all it need is a charge... You don't need to charge it fully, just to check the staus under "Remote & devices" on ATV..

    If the battery is almost dead, u will not see this indication. I quickly found out that mine didn't show just before it went flat. Not instantly, but the difference from not seeing the battery icon to remote stops working is huge difference in time. I'm starting to believing perhaps the constant connection, even when not in use and Apple TV in standby has allot to do with battery drain. I bet that's what it is, as you do not see "Connetected" when ATV comes out of sleep,,, so remote is always connected even when ATV is asleep...
     
  6. Tesla1856 macrumors newbie

    Tesla1856

    Joined:
    Jul 25, 2017
    Location:
    Texas, USA
    #6
    Strange. My Siri Remote throws the "Connected" message each time we wake the ATV4 to start using it.
     
  7. RadioGaGa1984 Suspended

    RadioGaGa1984

    Joined:
    May 23, 2015
    #7

    Written with such authority however wrong it may be. Love my Apple TV no issues and used daily exclusively.
     

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