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Apple TV 4 Repeated Password Requests

nightcap965

macrumors 6502a
Original poster
Feb 11, 2004
678
682
Cape Cod
Approximately every other day, my Apple TV 4 requires me to re-enter my Apple password. I wouldn't mind so much, but I make my passwords long and complex and it's a pain in the tuchus. I thought it might be due to disconnections with the router, but the router logs are fine. The Apple TV is hard wired to an Airport Extreme, which is hard wired to a Motorola SB 6121 router.

All of my other networked devices are fine, including the Apple TV 3 in the bedroom. Why can't Apple TV 4 remember my password?
 

benjitek

macrumors 6502a
Sep 23, 2012
863
452
At some point during setup you tapped through the screen asking if you wanted your password stored, you can still turn that on though.
 
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ABC5S

Suspended
Sep 10, 2013
3,395
1,646
Florida
And this was the main reason I got a Bluetooth keyboard. Now its simple to put in my passcode. So far I only had to put the passcode in once. Sorry for your troubles.
 
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benjitek

macrumors 6502a
Sep 23, 2012
863
452
iThere is no such setting on the Apple TV 4th Generation.
There is on mine, it came up during my initial setup of the ATV4 -- I selected to store it, and haven't been prompted for it since. Did you call AppleCare?
 
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fpnc

macrumors 68000
Oct 30, 2002
1,927
96
San Diego, CA
I think after the last software update (or around then, several weeks ago) my 4th generation Apple TV randomly started asking me to login whenever I tried to use my for-pay services. However, if we are talking about the same dialog/problem then all you have to do is select the cancel button and that will dismiss the dialog and you can continue along as normal. Then, a few days later it will ask for you to log in again.

In my case, I'm pretty sure it is just a bug in the software.
 
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rillrill

macrumors 6502a
Jul 27, 2011
690
433
New York
I was wondering about this too. I set up ESPN and now it asked to be setup again. I thought the atv was set it and forget it?
 
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nightcap965

macrumors 6502a
Original poster
Feb 11, 2004
678
682
Cape Cod
There is on mine, it came up during my initial setup of the ATV4 -- I selected to store it, and haven't been prompted for it since. Did you call AppleCare?

I'm not saying that no such screen came up on initialization, I'm saying that the second part of your sentence, that you can still turn that function on, is incorrect. There is no such setting.

History: the Apple TV 4 was purchased in the beginning of November. It worked fine until an Apple ID glitch in early January told me that my iPhone had been removed as an authentication device. Since I didn't remove it, I was concerned that someone might have been trying to hack my account and changed my Apple ID password on all of my Apple devices. (A few days later, it was revealed that this was an Apple glitch and my Apple ID was secure.) At this time, I was renovating my ground floor, so the Apple TV was upstairs. Due to renovations, Internet access was sporadic, and I put the continued requests for password down to that. But now the workmen have gone, I have a proper living room, and every other day or so I still have to enter a long and complex password before I can use the Apple TV. Thank goodness the Apple Remote app now supports Apple TV 4, because entering a complex password on the new remote is a misery.

If no one has heard of this issue, my next step will be to reset the Apple TV back to factory settings and start fresh.
 
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-Gonzo-

macrumors 6502a
Nov 14, 2015
616
270
I'm not saying that no such screen came up on initialization, I'm saying that the second part of your sentence, that you can still turn that function on, is incorrect. There is no such setting.

There is on mine



I've left mine set to always ask for password due to kids in the house, I just use the apple remote app on my iPhone when I need to add the password.
 
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nightcap965

macrumors 6502a
Original poster
Feb 11, 2004
678
682
Cape Cod
There is on mine



I've left mine set to always ask for password due to kids in the house, I just use the apple remote app on my iPhone when I need to add the password.

Yes, I have that, but my settings are "Require Password: Never" and I don't require a password for free downloads. This isn't "Save my password," this is just a setting to whether or not you want to use a password for app purchases. I don't, since it's just the Unindicted Co-Conspirator and me here.

I just logged in and was asked for the iTunes Store password. I tried something new and hit "Cancel." Doesn't seem to mind...
 
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-Gonzo-

macrumors 6502a
Nov 14, 2015
616
270
Yes, I have that, but my settings are "Require Password: Never" and I don't require a password for free downloads. This isn't "Save my password," this is just a setting to whether or not you want to use a password for app purchases. I don't, since it's just the Unindicted Co-Conspirator and me here.

I just logged in and was asked for the iTunes Store password. I tried something new and hit "Cancel." Doesn't seem to mind...
My Apple TV certainly does save the passwords somewhere as I've got 2 AppleID's (one for UK and one for US) and also family sharing.
When you first select another AppleID it asks for you to enter the password then thereafter your able to switch between accounts without entering the passwords again.
Then there's the secondary option for how you want passwords to behave for purchases.
Perhaps it's just a bug in the system that's asking you to enter your password all the time.
 
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Snoopy4

macrumors 6502a
Dec 29, 2014
661
2,968
I know what he's talking about because I have the same problem. You turn it on and half your movies don't show up. You get blank cover art and titles don't play. Sometimes a restart fixes it, other times it does not and eventually it asks for your password.

No, it has nothing to do with my network. I am hardwired and put in new switches and a new router when this started happening thinking it was a network problem. Its a pain in the ..... and Apple should be embarrassed by this nonsense. How freaking difficult is it to have your device actually work and maintain your sign in.

This has been going on for several months with us and yes, I did a full restore. Not an uncommon problem either:

https://discussions.apple.com/thread/7317881?start=0
 
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-Gonzo-

macrumors 6502a
Nov 14, 2015
616
270
I know what he's talking about because I have the same problem. You turn it on and half your movies don't show up. You get blank cover art and titles don't play. Sometimes a restart fixes it, other times it does not and eventually it asks for your password.

No, it has nothing to do with my network. I am hardwired and put in new switches and a new router when this started happening thinking it was a network problem. Its a pain in the ..... and Apple should be embarrassed by this nonsense. How freaking difficult is it to have your device actually work and maintain your sign in.

This has been going on for several months with us and yes, I did a full restore. Not an uncommon problem either:

https://discussions.apple.com/thread/7317881?start=0
Thankfully I've not seen anything like that, currently my only niggle seems to be that although it's wired it takes a while to connect to the network when taken out of standby as I'm greeted with a not connected to network message which is slightly annoying at times.
I am yet to test to see if the same happens via wireless.
 
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Snoopy4

macrumors 6502a
Dec 29, 2014
661
2,968
Thankfully I've not seen anything like that, currently my only niggle seems to be that although it's wired it takes a while to connect to the network when taken out of standby as I'm greeted with a not connected to network message which is slightly annoying at times.
I am yet to test to see if the same happens via wireless.


Yeah, no connection lost. Its a straight up catalog drop. Weird.
 
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