Apple TV 4 won't start

[mburgosh]

Hi,

I just got a new Apple TV 4 but after connecting it and switching to the HDMI source on my TV I only see a black screen, and there is no signal coming from the HDMI. When disconnecting and reconnecting the Apple TV from power, I see the Apple logo shortly (less than a second) and then the signal stops.

The white LED blinks when I click on the remote buttons.

Restarting the Apple TV by pressing Menu + Home for 5 seconds results in the same outcome.


Anything I can do to diagnose or even better fix this on my own?

 

[Snoopy4]

Hi,

I just got a new Apple TV 4 but after connecting it and switching to the HDMI source on my TV I only see a black screen, and there is no signal coming from the HDMI. When disconnecting and reconnecting the Apple TV from power, I see the Apple logo shortly (less than a second) and then the signal stops.

The white LED blinks when I click on the remote buttons.

Restarting the Apple TV by pressing Menu + Home for 5 seconds results in the same outcome.


Anything I can do to diagnose or even better fix this on my own?

Sounds like you bought a brick. Is a store nearby?

 

[mburgosh]

Not really, I live in Norway and we don't have an official Apple Store, only official re-sellers. But I pre-ordered mine online.

Might be best to ask for a refund and buy one at the local re-seller.

 

[junglesnake]

Do a restore through iTunes.

 

[apny2nv]

Hi,

I just got a new Apple TV 4 but after connecting it and switching to the HDMI source on my TV I only see a black screen, and there is no signal coming from the HDMI. When disconnecting and reconnecting the Apple TV from power, I see the Apple logo shortly (less than a second) and then the signal stops.

The white LED blinks when I click on the remote buttons.

Restarting the Apple TV by pressing Menu + Home for 5 seconds results in the same outcome.


Anything I can do to diagnose or even better fix this on my own?

Try a different hdmi cable

 

[StevenWalker]

Do a restore through iTunes.

Agree!

 

[mburgosh]

I talked with Apple support this morning and they advice me to do that. The problem is that it has a USB-C port and no cable included.

I went to an authorised reseller as advised by the Apple support person. The guy connected an adapter: http://www.apple.com/shop/product/MJ1M2AM/A/usb-c-to-usb-adapter
But didn't have a USB male to USB male (not sure I've seen any around).
So the only solution to do the restore is to have a Macbook with USB-C.

Anyways the restore didn't help Really sucks that Apple doesn't have a retail store here. At this point I prefer to ask for a refund and buy from the re-seller. But it seems I have to first send it for repair...