Apple TV 4 won't start

Discussion in 'Apple TV and Home Theater' started by mburgosh, Oct 30, 2015.

  1. mburgosh macrumors newbie

    Joined:
    Oct 30, 2015
    #1
    Hi,

    I just got a new Apple TV 4 but after connecting it and switching to the HDMI source on my TV I only see a black screen, and there is no signal coming from the HDMI. When disconnecting and reconnecting the Apple TV from power, I see the Apple logo shortly (less than a second) and then the signal stops.

    The white LED blinks when I click on the remote buttons.

    Restarting the Apple TV by pressing Menu + Home for 5 seconds results in the same outcome.


    Anything I can do to diagnose or even better fix this on my own?
     
  2. Snoopy4 macrumors 6502a

    Snoopy4

    Joined:
    Dec 29, 2014
    #2
    Sounds like you bought a brick. Is a store nearby?
     
  3. mburgosh thread starter macrumors newbie

    Joined:
    Oct 30, 2015
    #3
    Not really, I live in Norway and we don't have an official Apple Store, only official re-sellers. But I pre-ordered mine online.

    Might be best to ask for a refund and buy one at the local re-seller.
     
  4. junglesnake macrumors 6502

    junglesnake

    Joined:
    Oct 17, 2011
  5. apny2nv macrumors newbie

    Joined:
    Oct 20, 2015
    #5
    Try a different hdmi cable
     
  6. StevenWalker macrumors regular

    Joined:
    Oct 19, 2014
    #6

    Agree!
     
  7. mburgosh thread starter macrumors newbie

    Joined:
    Oct 30, 2015
    #7
    I talked with Apple support this morning and they advice me to do that. The problem is that it has a USB-C port and no cable included.

    I went to an authorised reseller as advised by the Apple support person. The guy connected an adapter: http://www.apple.com/shop/product/MJ1M2AM/A/usb-c-to-usb-adapter
    But didn't have a USB male to USB male (not sure I've seen any around).
    So the only solution to do the restore is to have a Macbook with USB-C.

    Anyways the restore didn't help :( Really sucks that Apple doesn't have a retail store here. At this point I prefer to ask for a refund and buy from the re-seller. But it seems I have to first send it for repair...
     

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