Apple TV 4K 32Gb - issue with screen blanking

[cjbryce]

Every few hours my Apple TV screen output blanks out for a few seconds and input from the remote is ignored. A few seconds later the screen comes back on and remote commands are accepted. This [then] repeats every few seconds and then clears for a while after a forced restart. Running tvOS 11.2.1

Anyone have any ideas? I suppose I could do a full reset, but I dunno of this loses all my HomeKit settings/automations which are fairly numerous.

<edit> to clarify - this isn't a one-off blanking out which repeats maybe an hour or two later, this, when started, repeats every few seconds and can only be stopped by a forced restart.

 

[Donfor39]

Every few hours my Apple TV screen output blanks out for a few seconds and input from the remote is ignored. A few seconds later the screen comes back on and remote commands are accepted. This repeats every few seconds and then clears for a while after a forced restart. Running tvOS 11.2.1

Anyone have any ideas? I suppose I could do a full reset, but I dunno of this loses all my HomeKit settings/automations which are fairly numerous.

No idea what the solution could be
My 32gb is showing black screens for a few secs between using remote on UI
this happened since some beta updates
Still happening 11.2.5

 

[cjbryce]

No idea what the solution could be
My 32gb is showing black screens for a few secs between using remote on UI
this happened since some beta updates
Still happening 11.2.5

At least I'm not alone then

 

[cjbryce]

Mmm, despite a full reset and now being on 11.2.5 this is still happening. I suspect a trip to the Apple Store might be in order

 

[Unami]

Have you tried a different (good quality) hdmi-cable? that's supposed to help with the screen blacking out on the ps4 - maybe those problems are related.

 

[triangletechie]

My 32 4k has been doing this lately. I'll be watching a show on Netflix and the screen goes blank for a couple of seconds and comes back on. I'm using a premium certified Monoprice cable so I don't think that's the issue. I'm guessing it's tvOS related. I've also tried different cables on 2 different ATVs at various times and the blank screen still occurs at random.

I haven't noticed this until the last couple of months.

 

[cynics]

Mine will do something similar. Its annoying but quick enough for me to not invest much time or effort into it.

It will just go black like it switching inputs, audio to the receiver is lost and it will come back with 2-3 seconds and then not do it again for a while. When it comes back on the scrubbing bar pops up knowing something happened but it doesn't pause the video or anything.

Cable is relatively new and in good condition but I'll try a new one just to verify.

 

[Crow_Servo]

Mine was doing this when I had the match frame feature enabled. I guess my TV or something couldn’t handle the switching frame rates, so it went black. Ever since I disabled it, it’s been fine.

 

[Donfor39]

Mine was doing this when I had the match frame feature enabled. I guess my TV or something couldn’t handle the switching frame rates, so it went black. Ever since I disabled it, it’s been fine.

Agreed I swiched the match setting last week which resolved black screen

 

[cjbryce]

Every few hours my Apple TV screen output blanks out for a few seconds and input from the remote is ignored. A few seconds later the screen comes back on and remote commands are accepted. This [then] repeats every few seconds and then clears for a while after a forced restart. Running tvOS 11.2.1

Anyone have any ideas? I suppose I could do a full reset, but I dunno of this loses all my HomeKit settings/automations which are fairly numerous.

Now I have a couple of HomePods, I removed the offending Apple TV from homekit and this seems, for the meanwhile, to have stopped the issue.