For the past several months, half of the TV screen (Sony XBR-65X850D) freezes randomly. The TV will go days without the problem or appear every 2-3 hours. The only way to fix it is to Restart the Apple TV 4k (ATV4). Two months ago, I could no longer access Netflix through ATV4. It begins to load and then gets stuck on the spinning red wheel of death. I trouble-shot the issue with Apple, replaced the HDMI and Ethernet cables. Did not fix the issue. When I contacted Netflix, they said they were aware of the issue, but could not provide a fix date. And yes, we did a lot of trouble-shooting. I suspected it was the ATV4 so I purchased a brand new one figuring I could use the old one on a different TV or return it since it was still under warranty. Same problem appeared. I took the new ATV4 and connected it to an old TV - Netflix works. I took the older ATV4 and connected it to the old TV and Netflix works.
Note that when I had cable service, the TV screen did not lock up while watching TV. The cable TV was also connected via and HDMI cable. I did send these details to Sony.
Tech Details:
(1) I have updated the software on both the Sony and ATV4.
(2) Everything is hardwired. No wifi for ATV4 or Sony.
(3) Fiber connection with ~500Mbps upload and download.
Any suggestions?
Note that when I had cable service, the TV screen did not lock up while watching TV. The cable TV was also connected via and HDMI cable. I did send these details to Sony.
Tech Details:
(1) I have updated the software on both the Sony and ATV4.
(2) Everything is hardwired. No wifi for ATV4 or Sony.
(3) Fiber connection with ~500Mbps upload and download.
Any suggestions?