Apple TV 4th Gen and Poor Youtube TV Resolution

Discussion in 'Apple TV Apps' started by tarpleyg, Nov 14, 2018.

  1. tarpleyg macrumors newbie

    tarpleyg

    Joined:
    Sep 15, 2013
    #1
    I have 3 of the same Apple TVs. All running latest updates. One of them is connected via ethernet and the other two are connected via wireless. I’ve been using Youtube TV for probably almost a year now and in the past two months or so, I have noticed that the resolution most often defaults to 240p on the ATV that’s wired. I usually have to manually change it from within the Youtube TV app. Every once in a while it will “fix” itself and change to 720p or 1080p(if the video is streamed that high). Youtube support just points the finger at Apple so no luck there. Is anyone else experiencing something similar?
     
  2. telferpark macrumors newbie

    Joined:
    Jun 14, 2017
    #2
    --- Post Merged, Dec 1, 2018 ---
    Same here. Deleted the app, unplugged everything as well and still having the same issue. Can manually change to 720p but changing channels reverts to 240p.
     
  3. tarpleyg thread starter macrumors newbie

    tarpleyg

    Joined:
    Sep 15, 2013
    #3
    Well, at least we’re not alone LOL. Thanks!
     
  4. GIZBUG macrumors 68000

    GIZBUG

    Joined:
    Oct 28, 2006
    Location:
    Chicago, IL
    #4
    Have you reported the issue to YTTV? They are active on twitter and facebook.

    @YouTubeTV
     
  5. tarpleyg thread starter macrumors newbie

    tarpleyg

    Joined:
    Sep 15, 2013
    #5
    Of course. I wrote in my OP that they said go bug Apple about it. Have you ever actually gotten help from Apple? I never have and quit trying.
     
  6. GIZBUG macrumors 68000

    GIZBUG

    Joined:
    Oct 28, 2006
    Location:
    Chicago, IL
    #6
    I also sent them (YTTV) a message so maybe it will help the cause as I notice this sometimes
    --- Post Merged, Dec 1, 2018 ---
    From YTTV:

    Thanks for reaching out to us, Jeffrey! We're experiencing a widespread issue with streaming quality on Apple TV devices. We're working hard on a fix, but don't have an exact ETA yet. We really appreciate your patience. Please try switching your quality setting from AUTO.
     
  7. GIZBUG macrumors 68000

    GIZBUG

    Joined:
    Oct 28, 2006
    Location:
    Chicago, IL
    #7
    Today they say We are aware of the video quality problems with Apple TV and are working on a resolution. We've confirmed factory resetting your Apple TV can resolve the problem but it isn't guaranteed. Click the link to reach out to Apple TV support. We hope this helps! http://goo.gl/s5npct


    So still not fixed
     
  8. MacElliott macrumors newbie

    MacElliott

    Joined:
    Dec 6, 2018
    #8
    Same issue here. YouTube TV keeps telling people the problem is with their Internet connection, telling them to reboot their router, reinstall the app and all that nonsense. Now they're telling us it's an issue with their streaming quality, which is a complete lie.
    --- Post Merged, Dec 6, 2018 ---
    Apple doesn't write the apps, but Apple could boot this crappy YouTube TV app from its platform.
     
  9. tarpleyg thread starter macrumors newbie

    tarpleyg

    Joined:
    Sep 15, 2013
    #9
    Well, I certainly don't want Apple to get rid of it...that's my main TV platform. I can live with it but it's be nice if YT would just fix it.
     
  10. GIZBUG macrumors 68000

    GIZBUG

    Joined:
    Oct 28, 2006
    Location:
    Chicago, IL
  11. tarpleyg thread starter macrumors newbie

    tarpleyg

    Joined:
    Sep 15, 2013
    #11
    Hmmm...mine is not a 4K Apple TV. It is an ATV 4th Gen.
     
  12. gsucyclist macrumors regular

    gsucyclist

    Joined:
    Oct 10, 2014
    #12
    I'm having the same issue. Manually changing resolution works, but I have to do it every time I change the channel and I get the lovely spinning dots every time I change the channel with is frustrating, when before channels changed very quickly. This just started for me about a week ago. I hope they get this fixed soon as I cut the cord and this is the main app I use to watch TV. The good thing about cutting the cord though, is I'm free to move to another service whenever I want if they don't get it fixed soon
     
  13. tarpleyg thread starter macrumors newbie

    tarpleyg

    Joined:
    Sep 15, 2013
    #13
    If you leave it at the lower resolution, will it fix itself in a few minutes? Mine does most of the time in less than 5 minutes.
     
  14. gsucyclist macrumors regular

    gsucyclist

    Joined:
    Oct 10, 2014
    #14
    It does usually fix itself after a few minutes. Sometimes it will revert back to the lower resolution. The problem seems to be that its defaulting to the 240p resolution whenever you change the channel, etc.
     
  15. gsucyclist macrumors regular

    gsucyclist

    Joined:
    Oct 10, 2014
    #15
    Mine was much better today. One of the engineers from youtube tv over on reddit said they pushed out a "fix" last night that should help some, but there is still an underlining issue that has been escalated to Apple that they have to fix
     
  16. Mrbobb macrumors 601

    Joined:
    Aug 27, 2012
    #16
    At least they admit there is a problem, so just be patience I guess.
     
  17. GIZBUG macrumors 68000

    GIZBUG

    Joined:
    Oct 28, 2006
    Location:
    Chicago, IL
    #17
    Wonder when they will get around to UPDATING their TVOS app. The IOS one is updated almost daily.....
     

Share This Page

16 November 14, 2018