Apple TV (4th Gen) turned into a brick

Discussion in 'Apple TV and Home Theater' started by Fontane, May 25, 2016.

  1. Fontane macrumors regular

    Joined:
    Feb 3, 2011
    #1
    I turned on my tv the other day to discover an Apple URL on my screen that led me to instructions for restoring my Apple TV. Not sure what happened, but my Apple TV turned into a brick in between uses. I only use it to watch tv (no games or other uses).

    To my great disappointment, the only way to restore the device is to use a USB-C to USB-A cord and hook it up to a computer. I had to order the cable from Amazon, wait for it to arrive, then was finally able to restore the device.

    I've had numerous quality issues with all my Apple products lately (I own many). For the price, I expect better quality.
     
  2. hinesmj macrumors regular

    Joined:
    Nov 19, 2015
    Location:
    New York
    #2
    Was it set to update its software automatically? If so, it probably lost connection somehow during the update. This happened to me. It's the only problem I've ever had. Easy fix is to turn off auto updates.
     
  3. benjitek macrumors 6502a

    benjitek

    Joined:
    Sep 23, 2012
    #3
    I've had no quality issues whatsoever. Hard to tell what exactly you're referring to regarding "quality issues with all your many Apple products" as your statement is so generalized.

    Sounds like maybe you should consider other options if it's frustrating you to the point of posting about it in a public forum.
     
  4. Rok73 macrumors 65816

    Rok73

    Joined:
    Apr 21, 2015
    Location:
    Planet Earth
    #4
    So you're saying it is not possible to loose the connection during a manual update?
     
  5. ohio.emt macrumors 6502a

    Joined:
    Jul 18, 2008
    Location:
    Ohio
    #5
    He id saying you won't come home to a bricked device, due to an update you didn't initialize.
     
  6. Snoopy4 macrumors 6502a

    Snoopy4

    Joined:
    Dec 29, 2014
    #6
    I don't know how one can say this with a straight face considering the bugs these things have.
     
  7. benjitek macrumors 6502a

    benjitek

    Joined:
    Sep 23, 2012
    #7
    It's quite easy when it's the truth... :rolleyes:
     
  8. ABC5S macrumors 68040

    Joined:
    Sep 10, 2013
    Location:
    Florida
    #8
    So far mine is just fine. TrackPad is a bit touchy but over all not bad Smoopy
     
  9. s15119 macrumors 65816

    s15119

    Joined:
    Nov 20, 2010
    #9
    You were able to restore the device?

    It did not turn into a "brick".


    sigh
     
  10. Snoopy4, May 27, 2016
    Last edited: May 27, 2016

    Snoopy4 macrumors 6502a

    Snoopy4

    Joined:
    Dec 29, 2014
    #10
    We have three and all of them have had issues and are buggy. Be it app freeze, catalog access issues, screen freezes or sync issues. None of them are "just fine" and have "no quality issues", that's an absurd claim when the evidence from my own experience and the experience of others makes clear this is not the case. Forum commentary here and in a multitude of other places makes it clear my experience is far from an anomaly. Perhaps your level of tolerance for glitches exceeds the norm.

    My audio equipment works perfectly every time and the way it is supposed to. That is what "no quality issues" and "just fine" means when it comes to media equipment.
     
  11. ABC5S macrumors 68040

    Joined:
    Sep 10, 2013
    Location:
    Florida
    #11
    Than you are having a whole bunch of bad luck. I have both the 3rd and 4th generation, and are working fine. Sorry you have so many issues with so many Apple TV's
     
  12. HarryPot macrumors 6502a

    Joined:
    Sep 5, 2009
    #12
    Mine was also "bricked" somehow with the last update. Had to connect it to my computer.

    I believe it was something related to the update (a bug from Apple), and not the wi-fi going out during the update. I hope Apple is not so naive as to requiere a constant internet connection during the update to prevent the Apple TV from being bricked.
     
  13. tigres macrumors 68040

    tigres

    Joined:
    Aug 31, 2007
    Location:
    Land of the Free-Waiting for Term Limits
    #13
    Bricked mine over the weekend on an update. Called apple, said I need a USBC cable. Told then please send one, so she did. (I don't have a single usbc device yet)

    At any rate, this is not the best experience from an Apple TV. I may just move back to the 2 or 3 versions I have lying around.
     
  14. Mruiz79 macrumors newbie

    Mruiz79

    Joined:
    Oct 24, 2016
    #14
    --- Post Merged, Jul 21, 2017 ---
    I buy just about every product that Apple comes out with and I definately can relate to the feeling that quality is starting to lax. It seems that since the Steve Jobs passed away Apple just doesn't have the same customer concern level. I have seven children and every child has an IPhone. The baby got his when he turned one for his birthday, and an iPad of his own. I usually wouldnt have done it at one but he kept taking ours. So to say the lease I have had many trips to Apple with different devices. I am not a genius but I do understand most tech. I can certainly troubleshoot and restore a device on my own. I do all of that before ever going in. Then they always want to restore whatever it is and send me on my way. They also have a bad habit of making many excuses as to why not to honor their warrant. For example saying that when the charging cord stops working that it has to remain flat and not bend at all or it violates the warranty. And that the little lump it gets by the top of the cord where it connects to the hard plastic is evidence that it has not been completely straight. It does not say that on the warranty anywhere. And if it was supposed to remain completely straight why then do they make it bendable. I guess they want people to have the allusion that it's it is like every other cord but it really is not. Really it's just them making up excuses to not do the honorable and legal thing, honor their warranty. All of that being said, and as frustrated as I am with Apple as of late, they still are superior to other companies quality and service such as Samsung.
    --- Post Merged, Jul 21, 2017 ---
    You tell them. It's quite possible they work for Apple. And the person that told u that u shouldn't but Apple u become so frustrated that u post on a public forum. Hello, that is what the forum is for. Is that not what everyone is doing here. They certainly are not coming up saying "I just wanted to post I am having "no quality issues" and my devices are working fabulously and that makes me so happy. I just wanted the world to know that. Good day. Not quite. They comes here for help.
     

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