What a strange day. Usually dealing with Apple is really pleasant. Anyway, the Apple TV I bought freezes on setup. I've tried swapping the battery in the remote, pairing an iPhone, iPad, and iPod, but nothing. Called Apple Support, they said to take it in to the Genius Bar and I'll be out in 5 minutes, they just need to reset the Apple TV or replace it for me. Or I could find a micro usb cable and do the reset myself. Figures, I have the one Apple device that is compatible with micro usb. Get to the Apple Store and I'm told, "No problem, we'll take care of this." But then the employee handling appointments walks up to me and tells me they aren't taking appointments, so I can make one for 2-3 days from now... or I can come back around closing and a Genius might be free... Really... 2-3 days? So I tell him, I want to return it instead. Then he proceeds to discourage me from returning it because it might not be broken, and if it is I should get a replacement not a brand new device. The device is less than a day old, mind you. Getting frustrated, I started arguing with him (getting louder) and he refuses to process my return until another employee comes over to see what the commotion is about. This was like him playing the game of the customer is not right. Who does that in this day and age? Needless to say, watching Netflix on my new Apple TV right now. Thankfully, that mess is over with.