Sadly I run into this same problem just days ago with my APPLE TV 1st Generation (ATV1). It had been running perfectly for the past years without any problem. The problem appear just days ago for no reason.
The problem is that after trying to purchase a movie (or trying to log into my iTunes account) I get a message saying:
"The Apple ID you entered couldn't be found or your password was incorrect. Please try again"
Of course what I tried first is logging into my iTunes account thru my iPhone to check my password. That went fine. No problem with my password.
Then I tried my connection. My ATV1 can play trailers without any problems so my usual wifi connection is fine.
Then I tried my wife's Apple ID to check if it was a specific problem with my ID but I got the same message.
Then I tried resetting my ATV1 and my router. That did not work.
Then I tried connecting directly to my ISP modem without going thru my recently purchased new router (TP-LINK). That did not work.
Then I tried with my ISP to unblock ports #52 #80 #123 and the others mentioned in previous post. But that did not work.
Now... Any new ideas?
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And some final testing for me revealed: Apple TV won't work downstream of an Airport Extreme in "bridge mode". Period. It works fine when connected directly to my main Internet connection. No fancy Port Forwarding required. RIP Steve Jobs. I hope your successors can keep it together.
Sadly I run into this same problem just days ago with my APPLE TV 1st Generation (ATV1). It had been running perfectly for the past years without any problem. The problem appear just days ago for no reason.
The problem is that after trying to purchase a movie (or trying to log into my iTunes account) I get a message saying:
"The Apple ID you entered couldn't be found or your password was incorrect. Please try again"
Of course what I tried first is logging into my iTunes account thru my iPhone to check my password. That went fine. No problem with my password.
Then I tried my connection. My ATV1 can play trailers without any problems so my usual wifi connection is fine.
Then I tried my wife's Apple ID to check if it was a specific problem with my ID but I got the same message.
Then I tried resetting my ATV1 and my router. That did not work.
Then I tried connecting directly to my ISP modem without going thru my recently purchased new router (TP-LINK). That did not work.
Then I tried with my ISP to unblock ports #52 #80 #123 and the others mentioned in previous post. But that did not work.
Now... Any new ideas?
Got my new AppleTV yesterday, unboxed it and set it up without problems. Easily connected to my wireless network and was able to view movie and TV previews on iTunes. But when I tried to set up Home Sharing I ran into a problem. When I got to the "enter your Apple ID and password" screens, I repeatedly got an error message indicating "Unable To Sign In" because either my Apple ID or my password was not recognized. Eventually I spent over 90 minutes on the phone with Apple Support without success. Still cannot sign in. Support tech suggested I try connecting AppleTV to my wireless router using an ethernet cable to see if the problem resides in my router's security. I've got to run out and get an ethernet cable, but in the meantime, does anyone here have any suggestions or help they might offer me? Everything here runs wirelessly without problems (2 iPhones, iPad, MacBook Pro, and a Canon wireless printer). Thanks in advance!
Sadly I run into this same problem just days ago with my APPLE TV 1st Generation (ATV1). It had been running perfectly for the past years without any problem. The problem appear just days ago for no reason.
The problem is that after trying to purchase a movie (or trying to log into my iTunes account) I get a message saying:
"The Apple ID you entered couldn't be found or your password was incorrect. Please try again"
Of course what I tried first is logging into my iTunes account thru my iPhone to check my password. That went fine. No problem with my password.
Then I tried my connection. My ATV1 can play trailers without any problems so my usual wifi connection is fine.
Then I tried my wife's Apple ID to check if it was a specific problem with my ID but I got the same message.
Then I tried resetting my ATV1 and my router. That did not work.
Then I tried connecting directly to my ISP modem without going thru my recently purchased new router (TP-LINK). That did not work.
Then I tried with my ISP to unblock ports #52 #80 #123 and all ports for that matter. But that did not work.