Apple TV Ethernet port

Discussion in 'Apple TV and Home Theater' started by Bazooka-joe, Nov 23, 2018.

  1. Bazooka-joe macrumors 68020

    Bazooka-joe

    Joined:
    Mar 12, 2012
    Location:
    Swindon, England
    #1
    I think my HD AppleTV 4 Ethernet port is screwed. Lost total connection and can’t reconnect via ethernet. Tried several cables and I rebooted my network but to no avail. Reset and connected via Wi-Fi and that’s fine.
    Kind of reluctant to get a repair done on it as it is out of warranty.
    Does anyone have any ideas as to whether it might be something else that’s causing the issue
     
  2. waw74 macrumors 68040

    Joined:
    May 27, 2008
    #2
    have you tired pulling the power on the aTV?
    leave it out for 30-60 seconds just to be sure.

    on the switch you're connected to, do any lights come on for that port?
     
  3. mpainesyd, Nov 23, 2018
    Last edited: Nov 24, 2018

    mpainesyd macrumors 6502a

    mpainesyd

    Joined:
    Nov 29, 2008
    Location:
    Sydney, Australia
    #3
    Maybe try a simple ethernet>>wifi device (like the discontinued Airport Express) and have the ATV connect to the internet via wifi? I think you will need to first connect to that wifi using an iPhone or iPad and then the ATV should pick up its wifi settings (or use a bluetooth keyboard with the ATV to configure its settings)

    Update: Not sure why you are reluctant to try a simple wifi setup. For example this router/wifi station costs around $40 and is supposed to be good for streaming video, especially if only the Apple TV uses it:
    https://www.tp-link.com/us/products/details/TL-WR841N.html
     
  4. KPandian1 macrumors 65816

    Joined:
    Oct 22, 2013
    #4
    WiFi is never going to be as good as the Wired Ethernet connection, so this is a big deal. Though I'm sure you did the check already, is there any fine debris in the port?

    Do tell us if it resolves.
     
  5. Bazooka-joe thread starter macrumors 68020

    Bazooka-joe

    Joined:
    Mar 12, 2012
    Location:
    Swindon, England
    #5
    Thanks guys, yes I tried alternative Ethernet cables and plugged other devices in to the same port and they worked fine. I rebooted the router and Apple TV and blew blasted air in to the port on the Apple TV to clean it out.
    I might pop it in to my local retail store and have a genius look at it
     
  6. BODYBUILDERPAUL macrumors 65816

    Joined:
    Feb 9, 2009
    #6
    Any reason why you aren't having luck with say WiFi over 5G? Is your broadband slow? On 5G my WiFi is super stable and I never have issues streaming 4K DV iTunes content. Have you tried it on the 5G setting?
     
  7. chainmailr macrumors member

    chainmailr

    Joined:
    Nov 24, 2018
    Location:
    California, USA
    #7
    Could be a million things when wifi is involved. I can't rely on wifi at home unless I can see the access point. Always drops packets going through walls.

    There are also bad wifi access points. One of mine specifically drops ACK packets during the TCP handshake. It's weird.
    --- Post Merged, Nov 24, 2018 ---
    I'd try the Apple TV on another network. Could be something with your home network setup. Also, check the Apple TV's network settings to make sure DHCP is enabled rather than some manual settings.
     
  8. Bazooka-joe thread starter macrumors 68020

    Bazooka-joe

    Joined:
    Mar 12, 2012
    Location:
    Swindon, England
    #8
    No my bb is nice and quick with 80 meg download speeds so no issues there
    --- Post Merged, Nov 30, 2018 ---
    Yep I will try another network and DHCP Is enabled. Works really well over WiFi
     
  9. Flynnstone macrumors 65816

    Flynnstone

    Joined:
    Feb 25, 2003
    Location:
    Cold beer land
    #9
    WiFi Explorer to “see” how congested your WiFi is.
     

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8 November 23, 2018