Apple TV Issues....Any Suggestions?

Discussion in 'Apple TV and Home Theater' started by kappa76, Mar 2, 2008.

  1. kappa76 macrumors newbie

    Joined:
    Jan 15, 2008
    Location:
    St. Louis
    #1
    Ok, so I've had my Apple TV for almost a year now. Downloaded the Take 2 update & t took me about 2 days to finally get logged into the iTunes store directly from the box.

    I just purchased a second refurbed ATV for my son & have been trying to get logged into the iTunes store for over a week with no luck. Any content purchased from iTunes will not play & comes up with the not Authorized message. Called Apple & they said that all they could suggest was Rebooting, Restoring or logging out & in a few times. I've even unauthorized & authorized my iTunes Mac a couple of times. None of which has worked.

    I'm using my .Mac account to login. On iTunes I use simply the first part of my .Mac email address without the @mac.com. I've tried signing in through his ATV with both my full .Mac email address as well as without the @mac.com.

    Why does my ATV work but not his? It's getting online & able to view trailers but no purchase ability & no playback. Has anyone gotten around this? Sorry if this is a double poast, I couldn't find a solution anywhere.
     
  2. MikieMikie macrumors 6502a

    Joined:
    Aug 7, 2007
    Location:
    Newton, MA
    #2
    Have you tried re-registering your Apple TV-iTunes connection?

    In essence, if you tell Apple TV to forget about the Mac to which you'd normally connect, and then re-establish that Mac as the "sync" computer, it will give you a new 5 digit connection number. Once it re-connects to your Mac, it is my understanding that your Mac should authorize the Apple TV.
     
  3. kappa76 thread starter macrumors newbie

    Joined:
    Jan 15, 2008
    Location:
    St. Louis
    #3
    ATV Issues

    I've actually tried that quite a few times with no luck.
     
  4. ZBB macrumors newbie

    Joined:
    Mar 5, 2008
    #4
    I am also having this issue -- my new Apple TV arrived this week.

    I have tried the deauthorize/reauthorize thing multiple times. I have tried resetting the Apple TV (soft reset and factory reset), and it still continues.

    If I log off directly on the Apple TV, it will not log back on to the ITMS. Very frustrating.

    I'm also experiencing another issue: YouTube will not connect -- but other online content will (podcasts and movie trailers work fine).

    I do have an aol email address used for this account -- but it is set up as a Apple account, not as aol.

    I've opened a case with Apple iTunes support -- but they just said to try the same things. I have an appointment tomorrow afternoon at the genius bar...

    Any other suggestions out there?
     
  5. ZBB macrumors newbie

    Joined:
    Mar 5, 2008
    #5
    Well...

    I took my Apple TV in for a Genius Bar visit today -- and everything worked at the Apple Store. When I got home, it was still working.

    All 3 issues are resolved:
    - Apple account login on Apple TV now working
    - Purchased content now authorizing
    - YouTube now working.

    The Genius Bar didn't do anything other than hook it up... I'm guessing there is a bug in the network settings in ATV 2.0 -- and somehow hooking up to a second network and doing a login there helped.

    Hopefully its fixed for good now...
     
  6. cohibadad macrumors 6502a

    cohibadad

    Joined:
    Jul 21, 2007
    #6
    To OP, I'm a little confused. I don't understand how you log into iTunes with your username without @mac.com. Also, do you have both :apple:TVs in the same household and the content that isn't authorized is streaming from your iTunes library?
     
  7. ZBB macrumors newbie

    Joined:
    Mar 5, 2008
    #7
    You do realize you can have an Apple ID tied to any email address, right?

    You don't have to have .mac to have an Apple ID... I had the same problem and do not have a .mac account... I've been an iTunes user for ~5 years with never a problem with authorizing content until I got an Apple TV...
     

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