I have had a few movies recently download in the Apple TV app on my iMac (and MBP) as .movpkg files. This is a problem because these movies don't show up in my library on my Apple TV 4K. I have a library of 759 movies I have purchased and downloaded to my iMac for playback to my Apple TV 4K. Most of my downloads, including recent downloads, save as .m4v files, but just a few have saved as .movpkg files.
The most recent movie to download this way is Top Gun: Maverick, downloaded today. I have checked all the settings and preference options I can think of but haven't found anything that will prevent this. I have also searched online for a solution to no avail. A week and a half ago I spent close to 2 hours on the phone with Apple Support, and they had no idea what the problem is. Sadly, they seemed to have no concept of what .m4v or .movpkg file types are.
The movie will not open in Apple TV on my computer. Before downloading, Apple TV shows the file size as 4.66 GB, but my downloaded file is only 2.72 GB. Aditionally, the Kind column in Apple TV is “HLS media”, rather than “Protected MPEG-4 video file” like my other movies.
Does anyone else have this issue or know of a solution?
The most recent movie to download this way is Top Gun: Maverick, downloaded today. I have checked all the settings and preference options I can think of but haven't found anything that will prevent this. I have also searched online for a solution to no avail. A week and a half ago I spent close to 2 hours on the phone with Apple Support, and they had no idea what the problem is. Sadly, they seemed to have no concept of what .m4v or .movpkg file types are.
The movie will not open in Apple TV on my computer. Before downloading, Apple TV shows the file size as 4.66 GB, but my downloaded file is only 2.72 GB. Aditionally, the Kind column in Apple TV is “HLS media”, rather than “Protected MPEG-4 video file” like my other movies.
Does anyone else have this issue or know of a solution?
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