Apple TV not powering on

Discussion in 'Apple TV and Home Theater' started by Seanm87, Mar 2, 2018.

  1. Seanm87 macrumors 6502

    Joined:
    Oct 10, 2014
    #1
    i have a problem that is really causing me to scratch my head.

    So my new Apple TV was working fine then one day wouldn’t power on. I had to unplug it and plug it in again to make it work. This kept happening but not every time which is the strange thing. Sometimes it would work fine. I called Apple and they advised to do a factory reset but the problem persisted. In the end I assumed the unit was faulty so I sent it back for a new one

    So I have the new unit and low and behold, after a day or so it stopped booting up. I tried removing the HDMI to make sure it wasn’t the tv screwing around with it but problem persisted. The only thing I could think was the extension cord it’s plugged into is faulty. Everything else plugged in it works fine though. I tried using a different socket and it wouldn’t boot up. I took it to a completely different room and plugged it straight into the wall. It worked. I tried it with a different extension cable in the other room and it worked too. So I’ve swapped the extension cables round and it’s on again but it the problem will probably start up again.

    If it does I have no idea what to do as plugging it into the wall directly isn’t really an option for me. What’s so unusual is that it sometimes works but sometimes doesn’t. Any ideas??
     
  2. techwarrior macrumors 65816

    techwarrior

    Joined:
    Jul 30, 2009
    Location:
    Colorado
    #2
    Are you plugging multiple things into the extension cord? Cords are rated for the amount of current they can carry, so if you have several items plugging in and running at the same time, maybe it is too much?

    You should probably be plugging in to a surge protected circuit anyways. You can get decent surge protector power strips for next to nothing, not much more than extension cords themselves.
     
  3. Cordorb macrumors regular

    Joined:
    May 8, 2010
    #3
    as he said every place you plugged it in was same house

    Wifi or Ethernet ? 120 Vac or 220 Vac ?
     
  4. waw74 macrumors 68040

    Joined:
    May 27, 2008
    #4
    it's possible that particular outlet on the extension cord has gone bad, (probably the "spring" is gone out of the contacts) (note, not an actual coiled spring, but the contact that's made from a folded piece of metal that has opened up)
     
  5. tarsins macrumors 6502a

    tarsins

    Joined:
    Sep 15, 2009
    Location:
    Wales
    #5
    This happened with my Samsung TV. Moved the ATV from HDMI1 to HDMI2 and it's been fine ever since.
     

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4 March 2, 2018