Apple TV not recognizing Apple ID

Masterfox72

macrumors member
Original poster
Jan 14, 2012
52
0
I recently purchased an Apple TV and when I tried to sign into iTunes on it, it said iTunes was not available and I had to check back. When I tried log into my homeshare it said username or password not recognized. I repeated this countless times, sure that my user ID and password are correct. Something seems to be wrong with the connection set up.

Any way to fix this?

Thanks in advance.
 

jdag

macrumors 6502a
Jun 15, 2012
827
212
I had a similar problem recently. I unplugged the Apple TV for a few seconds.
 

waw74

macrumors 68040
May 27, 2008
3,229
225
make sure it's connected to the network, and in turn that network has a valid internet connection.

it took me a few times to figure out the ethernet cable had popped loose. By password incorrect it means it can't talk to apple to validate it. It's a poorly worded message.