Apple TV Stopped Recognizing My TV Remote

[TomyDingo]

This week my Apple TV stopped recognizing my LG Magic Remote. I tried going through the remote setup and it wasn’t registering the key presses. I tried another TV remote and the same thing happened. My Apple remote works fine but I’d rather use my TV remote. Any suggestions on getting it to work again? The remote works everything else on my TV so it’s not batteries or a faulty remote. tvOS is the regular release and not one of the betas.

Thanks!

 

[HDFan]

Did you try resetting your Apple TV?

 

[TomyDingo]

Yes, tried that this morning and still no luck. When I tried the remote for my set top box it registered the up arrow for a slight second but neither remotes are working. Bummer

 

[waw74]

are you using HDMI-CEC, or IR from the TV remote?

if CEC, try unplugging both the TV and aTV from power for a few seconds.
unplug and re-plug both ends of the HDMI cable, this can help re-seat a loose connection.

verify that CEC is still turned on on the TV, and maybe toggle it off and back on if it's already on.

you can also try a different HDMI cable if none of that works

*on LG devices CEC is called Simplink
(my guess is power cycling the TV will be the thing that does the trick)


If using IR, make sure something hasn't moved and blocked the IR receiver on the aTV, the receiver is located just to the left of the white LED on the front.


the siri remote uses bluetooth, so it will work even if both CEC and IR aren't working.

 

[TomyDingo]

Thank you for your suggestions, I tried them over the weekend to no avail.

HOWEVER, today the remote started working again! Not sure what changed, maybe it was a combination of all of the suggestions.