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Apple TV won't find any wifi networks

jjp007

macrumors regular
Original poster
Sep 23, 2009
249
10
TexASS
All of a sudden I got an error message that I wasn't connected to the Internet on my Apple TV (one in the bedroom as I have two) I went to check my settings for my wifi and the Apple TV can not locate ANY wifi networks, I tried adding it manually and no go.
Restarted and reset it to no avail. Now all I get are two boxes under the Apple TV logo , computer and settings.
Any advise as to what the issue might be? TIA!
 

Boyd01

Moderator
Staff member
Feb 21, 2012
5,082
2,359
New Jersey Pine Barrens
I have never seen this (my two appletvs are hardwired). But I'm curious about the computer icon you mentioned. When you click on this, can you access your iTunes library on your computer? If so, then you must at least be connected to your home wifi network.
 
Comment

waw74

macrumors 68040
May 27, 2008
3,666
414
there was a recall a couple years ago, mine did the same thing, suddenly no wifi networks listed
article here on macrumors with serial # info

those 2 icons always show up, everything else is loaded from the internet.
if you have a local network connection, but no connection to the internet, you could still use the computer "app" to play stuff.
 
Comment

jjp007

macrumors regular
Original poster
Sep 23, 2009
249
10
TexASS
there was a recall a couple years ago, mine did the same thing, suddenly no wifi networks listed
article here on macrumors with serial # info

those 2 icons always show up, everything else is loaded from the internet.
if you have a local network connection, but no connection to the internet, you could still use the computer "app" to play stuff.
No it won't connect to anything. Won't find any network connections and I have a lot around me as I live in a condo.

Other Apple TV works. I did reboot my router but nope still doesn't work. I guess I'll bring it in. Meh
 
Comment

jjp007

macrumors regular
Original poster
Sep 23, 2009
249
10
TexASS
I have never seen this (my two appletvs are hardwired). But I'm curious about the computer icon you mentioned. When you click on this, can you access your iTunes library on your computer? If so, then you must at least be connected to your home wifi network.
Nope won't connect to my computer either.
 
Comment

waw74

macrumors 68040
May 27, 2008
3,666
414
No it won't connect to anything. Won't find any network connections and I have a lot around me as I live in a condo.

Other Apple TV works. I did reboot my router but nope still doesn't work. I guess I'll bring it in. Meh

the first part was to you, check your serial against the link i posted, that's the symptom of the problem, no wi-fi networks listed, wired ethernet should work.

the second part about the 2 icons, was to the other poster,
Most of the icons don't show up until you have an internet connection,
the 2 icons (settings and computer) show up no matter what

it's easy to check if you're connected to the internet (aTV is able to talk to the apple servers) and then the rest of the icons show up (it might even pull the list from them, i'm not sure)

it's more difficult to check if you've got a valid network connection for the computers to show up, lots of variables that can change, as your other network devices go on and off-line, iTunes is running or not, So it's easier to just have the computer app always show up.
 
Comment

jjp007

macrumors regular
Original poster
Sep 23, 2009
249
10
TexASS
the first part was to you, check your serial against the link i posted, that's the symptom of the problem, no wi-fi networks listed, wired ethernet should work.

the second part about the 2 icons, was to the other poster,
Most of the icons don't show up until you have an internet connection,
the 2 icons (settings and computer) show up no matter what

it's easy to check if you're connected to the internet (aTV is able to talk to the apple servers) and then the rest of the icons show up (it might even pull the list from them, i'm not sure)

it's more difficult to check if you've got a valid network connection for the computers to show up, lots of variables that can change, as your other network devices go on and off-line, iTunes is running or not, So it's easier to just have the computer app always show up.
I checked my serial # and it isn't one of them as its a second generation. Thank you for the info though. I'll just take it in.
 
Comment
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