Apps Apple TV4 - Error 0033: Customer not authorized for content requested

[Bkrebsbach]

Please HELP!!!

I have been watching live TV and recent episodes of my favorite shows on a lot of different apps (WatchESPN, WatchABC, CNN GO, Comedy Central) on my 4th generation Apple TV for a couple months now. I have been logged in using my parents DirectTV username and password and haven't experienced any problems but now I am seeing the "Error 0033: Customer not authorized for content requested" for most of the apps I use regularly. It seems weird that when I sign out and back in to all of the apps it no longer asks for the cable provider username and password like it did when I first accessed them. I have verified that my parents haven't changed anything about their cable services.

I have tried:

• Resetting and unplugging Apple TV.
• Deleted and re-downloaded all the apps.
• Signed out and back into to all the apps.
• Tried using Internet Explorer, FireFox, Google Chrome and deleted cookies on all.

 

[satcomer]

Did you check with your parents that they are still have Direct TV?

 

[gkarris]

Did they change their subscription so that the TV apps you are trying to use are no longer in their package?

 

[Carlanga]

Sounds like a package change or some trial that is now over for channels for parents don't have.

 

[jbrooksga]

I'm having the exact same problem now. I know that none of the channel subs have changed. Did anyone find a resolution to this?

 

[Bkrebsbach]

I'm having the exact same problem now. I know that none of the channel subs have changed. Did anyone find a resolution to this?

[doublepost=1472263640][/doublepost]Has nothing to do with a change in package. It has something to do with trying to login while I'm logged into my wifi. It will only let me log in if I disconnect from wifi on my phone then log in while I'm connected to LTE.

 

[jbrooksga]

[doublepost=1472263640][/doublepost]Has nothing to do with a change in package. It has something to do with trying to login while I'm logged into my wifi. It will only let me log in if I disconnect from wifi on my phone then log in while I'm connected to LTE.

Wow that actually worked.

They must be blacklisting IP addresses. Really bizarre.

 

[2010mini]

Do you live in a totally different state than your parents?

 

[barkal923]

[doublepost=1472263640][/doublepost]Has nothing to do with a change in package. It has something to do with trying to login while I'm logged into my wifi. It will only let me log in if I disconnect from wifi on my phone then log in while I'm connected to LTE.

This worked for me after having tried every suggestion I could find on the internet. And yes, I think Directv is blocking IP addresses. Why? I had two Directv accounts in different cities. I cancelled one. I was not able to verify AppleTV channel apps from the site where Directv had been cancelled.

 

[bunkybear]

This worked for me after having tried every suggestion I could find on the internet. And yes, I think Directv is blocking IP addresses. Why? I had two Directv accounts in different cities. I cancelled one. I was not able to verify AppleTV channel apps from the site where Directv had been cancelled.

I agree it's Direct TV problem. I used to have two accounts with Direct TV and cancelled one. When I sign into my computer it still has an account with Direct tv. Plus I do believe they are blocking Third party apps and ip addresses from Apple TV apps and Iphone apps as well. Says I dont have subscription to the networks i am accessing.