Apple (uk) are awesome.

Discussion in 'MacBook Pro' started by Muler36, Jan 6, 2009.

  1. Muler36 macrumors member

    Joined:
    Oct 10, 2008
    #1
    So I purchased the 15" MBP when it came out, as I was eager, but I knew I wanted the 17" ideally.

    So today when the 17" came out, i went to my local store to try and return my 15", and then be without a laptop until the 17" started shipping.

    I didn't expect them to even let me take my 15" back, but instead:

    They accepted to take my 15" MBP back, and let me upgrade it to the 17" model, but heres the great bit:

    They've allowed me to keep my 15" model in the meantime, until the 17" is shipping, I can then just pay the difference and swap over the laptops!

    Thought i'd post about this as it seems theres more negatives than positives on this board, and this proves Apple really do have a pretty great customer service (for me that is)

    :D
     
  2. dylanmac macrumors newbie

    dylanmac

    Joined:
    Jan 6, 2009
    Location:
    Minnesota
  3. kastenbrust macrumors 68030

    kastenbrust

    Joined:
    Dec 26, 2008
    Location:
    North Korea
    #3
    That is good customer service, but it really depends how nice the person your talking to in the store is, not all Apple employees would do that for you.
     
  4. jpvaz macrumors member

    Joined:
    Jun 25, 2008
    Location:
    Portugal
    #4
    Amaizing service!!! Congratz on you're new 17" machine (when it arrives)...
     
  5. lscangus macrumors 6502

    Joined:
    Jul 29, 2003
    Location:
    Newcastle, UK
    #5
    Apple UK CS is top of the line, couldn't be any better. Absolutely tip top!
     
  6. apolloa macrumors 604

    apolloa

    Joined:
    Oct 21, 2008
    Location:
    Time, because it rules EVERYTHING!
    #6
    I have to say I agree, I don't think much of the Genius Bar technicians but that's just at my nearest store. They are fantastic however as I am waiting my third replacement Unibody MB Pro due to defects, they haven't questioned me once, fantastic service.
     
  7. edesignuk Moderator emeritus

    edesignuk

    Joined:
    Mar 25, 2002
    Location:
    London, England
    #7
    If you've had top put up with 2 lemons, they bloody well should be being nice.
     
  8. AndyCro macrumors member

    Joined:
    Jun 27, 2007
    #8
    They let me do a similar thing with my refurfb C1D

    the C2D revision came out three weeks later and they allowed me to send the refurb back for a full refund - no restock fee either, and then I bought the next revision with my student discount in store.

    I was really impressed and very happy
     
  9. infernohellion macrumors 6502

    infernohellion

    Joined:
    May 14, 2006
    Location:
    København
    #9
    I'm so jealous for all those peeps who live in a country with an official Apple store.

    Thailand, (or the whole frekken south east asia) doesn't have any real Apple Store but some random Apple Premium Reseller which only know how to sell but not how to service.
     

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