Apple (uk) are awesome.

Discussion in 'MacBook Pro' started by Muler36, Jan 6, 2009.

  1. Muler36 macrumors member

    Oct 10, 2008
    So I purchased the 15" MBP when it came out, as I was eager, but I knew I wanted the 17" ideally.

    So today when the 17" came out, i went to my local store to try and return my 15", and then be without a laptop until the 17" started shipping.

    I didn't expect them to even let me take my 15" back, but instead:

    They accepted to take my 15" MBP back, and let me upgrade it to the 17" model, but heres the great bit:

    They've allowed me to keep my 15" model in the meantime, until the 17" is shipping, I can then just pay the difference and swap over the laptops!

    Thought i'd post about this as it seems theres more negatives than positives on this board, and this proves Apple really do have a pretty great customer service (for me that is)

  2. dylanmac macrumors newbie


    Jan 6, 2009
  3. kastenbrust macrumors 68030


    Dec 26, 2008
    North Korea
    That is good customer service, but it really depends how nice the person your talking to in the store is, not all Apple employees would do that for you.
  4. jpvaz macrumors member

    Jun 25, 2008
    Amaizing service!!! Congratz on you're new 17" machine (when it arrives)...
  5. lscangus macrumors 6502

    Jul 29, 2003
    Newcastle, UK
    Apple UK CS is top of the line, couldn't be any better. Absolutely tip top!
  6. apolloa macrumors G4

    Oct 21, 2008
    Time, because it rules EVERYTHING!
    I have to say I agree, I don't think much of the Genius Bar technicians but that's just at my nearest store. They are fantastic however as I am waiting my third replacement Unibody MB Pro due to defects, they haven't questioned me once, fantastic service.
  7. edesignuk Moderator emeritus


    Mar 25, 2002
    London, England
    If you've had top put up with 2 lemons, they bloody well should be being nice.
  8. AndyCro macrumors member

    Jun 27, 2007
    They let me do a similar thing with my refurfb C1D

    the C2D revision came out three weeks later and they allowed me to send the refurb back for a full refund - no restock fee either, and then I bought the next revision with my student discount in store.

    I was really impressed and very happy
  9. infernohellion macrumors 6502

    May 14, 2006
    I'm so jealous for all those peeps who live in a country with an official Apple store.

    Thailand, (or the whole frekken south east asia) doesn't have any real Apple Store but some random Apple Premium Reseller which only know how to sell but not how to service.

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