Apple UK BTO returns

Discussion in 'MacBook Air' started by deskjetian, Nov 18, 2014.

  1. deskjetian macrumors newbie

    Joined:
    Jul 28, 2010
    Location:
    The Midlands, UK
    #1
    Does anyone know whether UK Apple stores accept returns for built to order Macbooks or would I have to arrange to ship it to them?
    Ian.
    [edit : meant to say, this would be a return under the 14 day policy]
     
  2. Carlos840 macrumors member

    Joined:
    Nov 5, 2013
    #2
    From past experience you have to call them and they will organize a UPS pickup.
    You cannot return it at the apple store as they are two separate things. Not sure how that makes sens but that's what they told me when i was in the same situation as yours.
     
  3. deskjetian thread starter macrumors newbie

    Joined:
    Jul 28, 2010
    Location:
    The Midlands, UK
  4. jbuk1 macrumors member

    Joined:
    Oct 24, 2014
    #4
    I ordered from the website and it was as simple as clicking return next to the order on the website.

    I was contacted within a day by TNT and they collected it two days later, refund in my bank account about 5 days after that.

    They only collect between 1pm and 5pm which is a bit inconvenient but at least it's free.
     
  5. Gav2k macrumors G3

    Gav2k

    Joined:
    Jul 24, 2009
    #5
    As above. For tax reasons the online store and walk ins are two seprate companies.
     

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