I am trying to find out why Apple sent me an email touting Applecare for my iPod, then refused to let me register the policy after I bought it. I've written more about it here: http://inthedeargreenplace.blogspot.com Every time I write to them, I get an abrupt letter back saying phone the call centre. Why on earth does a computer company refuse to provide an email address to deal with customer enquiries? Why do US customers get an email address to write to and UK customers don't? Are we second class or something? I can't be the only person in the country who prefers to use email for correspondence, surely. Doesn't anyone else think that this refusal to provide an email address is ridiculous? Where can I find an email address for someone in Apple who will actually provide some customer service and answer my questions?