Other than I should not have bought it can anyone help? I picked up an Intel iMac and an apple usb modem. I only use the modem to receive and send a fax. (This is how I still do it on my powerbook.) anytime that you plug the usb modem in and try to access it in the system preferences OR when you start to receive a fax the whole system freezes. You have to hold the power button in and wait for a restart OR you get the gray screen that says restart your computer because it is jacked up. I was on the phone with apple care and went through everything and then took it to the local mac store and went through everything, yet neither could get it to work, but they keep telling me that it works....yet it still freezes when you try to receive a fax or check on fax settings....can anyone help?