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Apple Vision Pro - Crack Gate

A

AdonisSMU

macrumors 604
Original poster
Oct 23, 2010
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From the VisionPro community on Reddit

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Apple should be covering these cracks for free. That is a significant product defect. Many users are reporting this issue is happening with normal use.
 
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AdonisSMU said:
www.reddit.com

From the VisionPro community on Reddit

Explore this post and more from the VisionPro community
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View attachment 2352040

Apple should be covering these cracks for free. That is a significant product defect. Many users are reporting this issue is happening with normal use.
Click to expand...
“Many users”

Points to a Reddit that has comments suggesting that somehow heat from charging has cracked it.

Other possibility, they cracked their $3500 device and can’t comprehend it was their fault. 🤷‍♂️

Both theories have the exact same amount of evidence.

Could be a bad batch of glass, but we simply don’t know that yet, nor can we claim this is a widespread issue. But this is the internet so I’m sure this will make its way through the headlines a few times before a cause is actually verified.
 
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NT1440 said:
“Many users”

Points to a Reddit that has comments suggesting that somehow heat from charging has cracked it.

Other possibility, they cracked their $3500 device and can’t comprehend it was their fault. 🤷‍♂️

Both theories have the exact same amount of evidence.

Could be a bad batch of glass, but we simply don’t know that yet, nor can we claim this is a widespread issue. But this is the internet so I’m sure this will make its way through the headlines a few times before a cause is actually verified.
Click to expand...
Many is more than 1. /lawyer

Nobody claimed on the reddit thread that it’s a widespread issue, but Apple is charging the person a $300 fee to repair a device that is in a glorified beta stage.

Plus, from an engineering POV, let’s consider the crack. It’s a perfectly neat crack that adds veracity to the person’s story. The fact there’s two now.

I don’t mean this in an odious way, I own one as well.

Edit: Just saw that this is the 4th post on reddit of this issue. Yikes.
 
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I'm one of the Reddit posters who went to an Apple Store yesterday about this and was told to pay the deductible if I wanted it fixed.

The other thought I just had is, I wonder if the point was weak already and by tightening the solo band made the crack go up further. I have a photo of me wearing it about an hour after opening the box and the crack is there, so I have no idea if it was even there fresh out of the box or happened when I was fitting the Vision Pro to my head, but that might not mean it is a heat issue that some are speculating to be the cause.
 
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NT1440 said:
“Many users”

Points to a Reddit that has comments suggesting that somehow heat from charging has cracked it.

Other possibility, they cracked their $3500 device and can’t comprehend it was their fault. 🤷‍♂️

Both theories have the exact same amount of evidence.

Could be a bad batch of glass, but we simply don’t know that yet, nor can we claim this is a widespread issue. But this is the internet so I’m sure this will make its way through the headlines a few times before a cause is actually verified.
Click to expand...
Uh…heat from charging? So AVP charges through the front glass now and not the separate battery?
 
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sarcasticgamer said:
Uh…heat from charging? So AVP charges through the front glass now and not the separate battery?
Click to expand...
That was my point. The people speculating it’s a charging issue have no understanding of the device, or what kind of heat characteristics this glass has.

The only way I could see heat being the culprit is a massive and quick temperature change, like it going from being kept outside in winter weather then immediately being held in front of a heat gun. No way heat has anything to do with it.

Given the reports, I think we’re going to hear about a bad production batch of cover glass. That will probably effect a few hundred units at most, but get ready for a weeks worth of headlines from click generating “news” organizations.
 
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its93rc said:
Many is more than 1. /lawyer

Nobody claimed on the reddit thread that it’s a widespread issue, but Apple is charging the person a $300 fee to repair a device that is in a glorified beta stage.

Plus, from an engineering POV, let’s consider the crack. It’s a perfectly neat crack that adds veracity to the person’s story. The fact there’s two now.

I don’t mean this in an odious way, I own one as well.

Edit: Just saw that this is the 4th post on reddit of this issue. Yikes.
Click to expand...
Yup I’ve elaborate more on my thoughts in the thread already. I’m guessing a bad batch that doesn’t meet the QC standards because a machine in the process has drifted out of defined spec.
 
Just being honest here, if I dropped or busted my AVP, I'd do anything possible to get Apple to foot the (absurd) cost of the repair. I'm guessing that mentality is responsible for at least some of this.

But this device shouldn't be this fragile or costly to repair either, IMO.
 
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NT1440 said:
It won’t get to him, but it certainly will get routed to the manufacturing facility rep so QA can be done on that specific machinery this batch was made on.
Click to expand...

I heard he (or rather, his team) is actually quite responsive. A few those who experienced these manufacturing defects had mixed experiences at Apple stores simply because the product is so new, and the reports might not have been routed/escalated properly. Tim will at least make sure the appropriate team is aware so an investigation can begin.

Personally, I just want to know how I can avoid this phantom fracture.
 
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Scipster said:
I heard he (or rather, his team) is actually quite responsive. A few those who experienced these manufacturing defects had mixed experiences at Apple stores simply because the product is so new, and the reports might not have been routed/escalated properly. Tim will at least make sure the appropriate team is aware so an investigation can begin.

Personally, I just want to know how I can avoid this phantom fracture.
Click to expand...
I’m leaning towards defects, so you’re either in the bad batch or you’re not. Best you can do is continue living your life 🤷‍♂️
 
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NT1440 said:
That was my point. The people speculating it’s a charging issue have no understanding of the device, or what kind of heat characteristics this glass has.

The only way I could see heat being the culprit is a massive and quick temperature change, like it going from being kept outside in winter weather then immediately being held in front of a heat gun. No way heat has anything to do with it.

Given the reports, I think we’re going to hear about a bad production batch of cover glass. That will probably effect a few hundred units at most, but get ready for a weeks worth of headlines from click generating “news” organizations.
Click to expand...
Apple, by not giving the user a free repair, is bringing the bad publicity on themselves. They absolutely deserve the news coverage.
 
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Jensend said:
Apple, by not giving the user a free repair, is bringing the bad publicity on themselves. They absolutely deserve the news coverage.
Click to expand...
I just want them to find out what the issue is and fix it for free if it is not the user‘s fault for the defect. It’s $4k device.

Apple says its best to keep the battery attached to the charging brick even when its not in use.

Charge the Apple Vision Pro battery and check the battery level

You can use Apple Vision Pro while charging the battery.
support.apple.com

Charge the Apple Vision Pro battery and check the battery level​

You can use Apple Vision Pro while charging the battery, but be aware of the USB-C Charge Cable as you move around. When you’re syncing with iCloud or using Apple Vision Pro, it may take longer to charge the battery.

Note: When Apple Vision Pro is not in use, it’s best to keep your battery connected to a power outlet, as Apple Vision Pro continues syncing all your messages, mail, photos, and more. This helps ensure your content is up to date, and your battery is full, the next time you put on Apple Vision Pro.
Click to expand...
 
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NT1440 said:
“Many users”

Points to a Reddit that has comments suggesting that somehow heat from charging has cracked it.

Other possibility, they cracked their $3500 device and can’t comprehend it was their fault. 🤷‍♂️

Both theories have the exact same amount of evidence.

Could be a bad batch of glass, but we simply don’t know that yet, nor can we claim this is a widespread issue. But this is the internet so I’m sure this will make its way through the headlines a few times before a cause is actually verified.
Click to expand...
Your cynicism is misguided.

This happened to mine as well. Perfectly centered crack right above the nose. No point of impact (because it was never dropped or hit). Never had any mishap with the device.
 
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