I wanted to share my experience of how Apple treated me with a warranty problem on my half year old iPhone X. I got my iPhone X in december 2018, as an refurbished exchange unit after a battery replacement. The iphone X has worked for the most part but with a slightly clicking screen. The screen has became worse with even dust getting inside the phone and blocking the functionality of the Face-Id camera. This is a warranty problem without a doubt, the authorised Apple Service center, looked into the Iphone x and said i need to pay 3699,- NOK (430$) and replace the screen for a problem that i havent caused. They even had the balls to say i broke it. When the Iphone X itself was without even a single scratch and with a screen protector without one single scratch aswell. This is unethical and i will call greedy behaviour for the biggest company in the world. I went down to the servicecenter again, and said of course im not gonna pay 3699,- NOK for an problem Apple caused themself with their seemingly bad quality control. And the guy behind the desk agreed with me and a new apple "expert" would take a look at the problem, and the following day. They sent me an E-mail said they will replace the whole iPhone X with a new Exchange unit. i expected that in the first place, when my 1000$ doesnt work like it should, that should be the first response, not to say i need to pay 430$ for an i would say already overpriced phone. The servicecenter didnt even provide me with a iPhone i could loan, and they said the process would take 2 days, its now gone almost a week, and my exchange iPhone wont be there until friday. So the total wait time is around two weeks, not to two days. Being an loyal iPhone user for 10 years, im starting to loose my faith into the 1$ trillion dollar company, if this is the way Apple made its way into the biggest company in the world, then this iPhone X was my last purchase. Here in Norway we have 5 year warranty by law, but its unethical to charge 430$ dollars for 1000$ phone that didnt work properly. listening to others, i dont think im the only Apple consumer thats being tried lured into paying for something that they should have fixed in the first place.