Apple wants approx. $300 to repair/replace an Gen 1?

tbluhp

macrumors 6502a
Original poster
Sep 6, 2006
989
6
My warranty expired as I was early adapter, I am having the wonderful screen pop-out. I refuse to pay $300 to get repaired when I spent close to that amount on the watch. What are my other options if any?
 

Relentless Power

macrumors Nehalem
Jul 12, 2016
30,380
30,651
My warranty expired as I was early adapter, I am having the wonderful screen pop-out. I refuse to pay $300 to get repaired when I spent close to that amount on the watch. What are my other options if any?
If it's due to a defect with the display/battery bulging, There is a recall expanding to the first Generation Apple Watches for three years, where Apple repair your Watch at no cost. Apple Will repair the Watch or send you a replacement. You can either contact Apple By Phone or set up a Genius appointment.

Note: Apple will send your Watch in for repair. They do not repair the Watch in store or carry replacements in store.

https://www.macrumors.com/2017/04/28/original-apple-watch-repairs-extended/amp/

https://www.macrumors.com/2017/07/11/apple-watch-back-cover-service-policy/
 
Last edited:

Alanlink

macrumors newbie
Jan 30, 2016
5
1
Dear friend Apple appears to become money grabbers and I was stupefied when they charge 360 dollars to change a SIM card tray... That would mean the the SIM card cost half of the money of a new phone ...

I had many apple products and I also gifted a lot of Apple iPads / iWatch products for birthdays...

I was helping a friend this was not my phone... also I did not like the genius person attitude when I made a joke to my friend stop braking his phone ...

I dint realize before, like my California's friends says: apple sucks.

Also I am "NOT USING ICLOUD" email and definitely my next phone or any electronics won't be apple.

Apple communities took my post saying was not constructive...

They are losing clients... they lost me


If it's due to a defect with the display/battery bulging, There is a recall expanding to the first Generation Apple Watches for three years, where Apple repair your Watch at no cost. Apple Will repair the Watch or send you a replacement. You can either contact Apple By Phone or set up a Genius appointment.

Note: Apple will send your Watch in for repair. They do not repair the Watch in store or carry replacements in store.

https://www.macrumors.com/2017/04/28/original-apple-watch-repairs-extended/amp/

https://www.macrumors.com/2017/07/11/apple-watch-back-cover-service-policy/
If it's due to a defect with the display/battery bulging, There is a recall expanding to the first Generation Apple Watches for three years, where Apple repair your Watch at no cost. Apple Will repair the Watch or send you a replacement. You can either contact Apple By Phone or set up a Genius appointment.

Note: Apple will send your Watch in for repair. They do not repair the Watch in store or carry replacements in store.

https://www.macrumors.com/2017/04/28/original-apple-watch-repairs-extended/amp/

https://www.macrumors.com/2017/07/11/apple-watch-back-cover-service-policy/
 

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Alanlink

macrumors newbie
Jan 30, 2016
5
1
Is not a question of affordability, these parts comes from China: cheap amazing products.
I was helping a friend that couldn't pay, $360 dollars for a SIM card replacement that took 20 min. A new phone cost 700 genius do the math; is. Half of the cost.

Sorry you're wrong .
 
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Alanlink

macrumors newbie
Jan 30, 2016
5
1
1. Alanlink, how'd you break a SIM card tray?
2. Alanlink, what does this have to do with the OP's Apple Watch?[/

Not sure how, Actually I paid to help a friend

It has to do with customer service / cost
and need to be adressed.

This is waste of my time. Forget it deleting this account Not using Apple or iCloud anyway.
[doublepost=1500301373][/doublepost]
Dear friend Apple appears to become money grabbers and I was stupefied when they charge 360 dollars to change a SIM card tray... That would mean the the SIM card cost half of the money of a new phone ...

I had many apple products and I also gifted a lot of Apple iPads / iWatch products for birthdays...

I was helping a friend this was not my phone... also I did not like the genius person attitude when I made a joke to my friend stop braking his phone ...

I dint realize before, like my California's friends says: apple sucks.

Also I am "NOT USING ICLOUD" email and definitely my next phone or any electronics won't be apple.

Apple communities took my post saying was not constructive...

They are losing clients... they lost me
Pretty sure that says ‘amount due $0’...
You are right th
Pretty sure that says ‘amount due $0’...
youte right it says amount due $0
Wrong again they took that money out of my account...
 

Recognition

macrumors 6502a
Jun 27, 2013
596
654
[doublepost=1500301373][/doublepost]

You are right th

youte right it says amount due $0
Wrong again they took that money out of my account...
From that service confirmation email it looks like they decided the phone with the damaged SIM card was dead on arrival (DOA) and swapped it for a new phone, as the part code suggests, with no amount due as it’s under a year since it was originally purchased (November 2016).

You should get on the phone to Apple and ask them why you have to pay for a ‘dead on arrival’ phone that’s within its 1 year guarantee...
 

BarracksSi

Suspended
Jul 14, 2015
3,902
2,626
From that service confirmation email it looks like they decided the phone with the damaged SIM card was dead on arrival (DOA) and swapped it for a new phone, as the part code suggests, with no amount due as it’s under a year since it was originally purchased (November 2016).

You should get on the phone to Apple and ask them why you have to pay for a ‘dead on arrival’ phone that’s within its 1 year guarantee...
Sounds like this should be a different thread.

"Apple charged me for a service under warranty and I haven't yet complained to them about refunding the charge. What do I do next?"
 

Mlrollin91

macrumors G5
Nov 20, 2008
13,477
8,687
Ventura County
[doublepost=1500301373][/doublepost]

You are right th

youte right it says amount due $0
Wrong again they took that money out of my account...
Really, they took the money out of your account for a $0 charge? Not possible as you are not providing them with a credit card, debit card, or check if the balance due is $0. So I'm fairly confident you are just making all this up to bash on Apple.
 

Recognition

macrumors 6502a
Jun 27, 2013
596
654
Sounds like this should be a different thread.

"Apple charged me for a service under warranty and I haven't yet complained to them about refunding the charge. What do I do next?"
Yea sorry to the OP for going off topic but had to call this guy (Alanlink) out!
Plus relentless power pretty much fully answered the question in the first reply.
 
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