Apple warranty - online vs offline

Discussion in 'iMac' started by TheCopywriter, Jan 16, 2016.

  1. TheCopywriter macrumors newbie

    Joined:
    Jan 2, 2016
    #1
    If I buy an imac, and there is a problem within the first year, can I return it for an exchange or repair?
     
  2. bogg macrumors 6502

    bogg

    Joined:
    Apr 12, 2005
    Location:
    Sweden
    #2
    You have a 1 year limited warranty on it so yes.
     
  3. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #3
    Standard warranty is one year, you can purchase AppleCare which gives you an additional 2 years for a total of three years of coverage.

    In both cases, the warranty is basically for apple to repair the computer, though in rare cases they will replace it (with a like machine)
     
  4. TheCopywriter thread starter macrumors newbie

    Joined:
    Jan 2, 2016
    #4
    Would I have to bring it to an Apple store or would I be able to send it in via mail?
     
  5. bogg macrumors 6502

    bogg

    Joined:
    Apr 12, 2005
    Location:
    Sweden
    #5
    The times i've tried sending it in for repairs while not under AppleCare, but still under the 1 year limited warranty, they have wanted me to either carry it to an Apple Store or premium reseller or shipping it in to a authorized repair centre.... The first few times they wanted me to pay for the return cost, but that is against swedish consumer law so I made them budge on that after a while.
     
  6. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #6
    If you have a local apple store, bring it in for warranty work. You'll need to make an appointment with an apple genius but I think driving it to a store is better, at least for me.
     
  7. AlexisV macrumors 68000

    AlexisV

    Joined:
    Mar 12, 2007
    Location:
    Manchester, UK
  8. bogg macrumors 6502

    bogg

    Joined:
    Apr 12, 2005
    Location:
    Sweden
    #8
    Isn't the one year warranty pretty much international from Apple? Never seen a country where they don't at least offer that
     
  9. aristobrat macrumors G5

    Joined:
    Oct 14, 2005
    #9
    Apple will provide warranty service during that year, regardless of where you originally purchased it from.

    Regarding returning it for an exchange, that'd have to be done where you originally purchased it from, and would be subject to their return/exchange policies.
     
  10. AlexisV macrumors 68000

    AlexisV

    Joined:
    Mar 12, 2007
    Location:
    Manchester, UK
    #10
    In the UK consumer law effectively gives a 6 year warranty (with some ifs and buts). I've had Apple repair iMacs after 3 /4 years, but they insist that the machine was bought directly from them (online or instore doesn't make a difference).

    I'd only buy expensive items direct from Apple in the UK, not a third party reseller simply because Apple do provide great aftercare support. I've had them literally say "we have to repair the computer because of consumer law and because you bought it direct from us"
     
  11. bogg macrumors 6502

    bogg

    Joined:
    Apr 12, 2005
    Location:
    Sweden
    #11
    Sure they will offer longer warranties as needed by consumer law, but the question was within a year and the limited 1 year warranty is universal from Apple internationally from what I understand. So it will not depend on "in what country you are" if they will repair it or not within the first year. ;)

    That's the way I meant my question, as in "is there somewhere with shorter than one year?" rather than "it's only one year no matter where you are"
     

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