Apple Warranty

How is Apple's current warranty and hardware support?

  • Perfect. If I have an issue they resolve it

    Votes: 21 65.6%
  • Getting worse, issues that used to be resolved in store are now pushed back on the customer

    Votes: 6 18.8%
  • Better. I am receiving better service than ever.

    Votes: 1 3.1%
  • Neither of these and this is a stupid poll.

    Votes: 4 12.5%

  • Total voters
    32

TheKrs1

macrumors 6502
Original poster
Apr 11, 2010
348
83
Is it just me, or is Apple losing ground with consumers in regards to warranty. It used to be, if you were having any issues with your phone (despite obvious physical damage), you were more than likely going to get a replacement device. During this time, Apple was still posting record profits. Now that other Manufacturers are opening more retail fronts, and offering better service plans... do you think this is a front that will hurt apple in the long run?

(I'm asking because I'm having more and more friends dissatisfied with Apple Store service and hearing more complaints about phones with issues where they receive no real support.)
 

AndrewR23

macrumors 68040
Jun 24, 2010
3,873
1,025
Is it just me, or is Apple losing ground with consumers in regards to warranty. It used to be, if you were having any issues with your phone (despite obvious physical damage), you were more than likely going to get a replacement device. During this time, Apple was still posting record profits. Now that other Manufacturers are opening more retail fronts, and offering better service plans... do you think this is a front that will hurt apple in the long run?

(I'm asking because I'm having more and more friends dissatisfied with Apple Store service and hearing more complaints about phones with issues where they receive no real support.)
Getting worse in my opinion.

Sisters 5 sleep/wake button was sunk in and hard to push. They told us to do a restore...at 2 different apple stores.
 

Applejuiced

macrumors Westmere
Apr 16, 2008
40,650
6,404
At the iPhone hacks section.
Is it just me, or is Apple losing ground with consumers in regards to warranty. It used to be, if you were having any issues with your phone (despite obvious physical damage), you were more than likely going to get a replacement device. During this time, Apple was still posting record profits. Now that other Manufacturers are opening more retail fronts, and offering better service plans... do you think this is a front that will hurt apple in the long run?

(I'm asking because I'm having more and more friends dissatisfied with Apple Store service and hearing more complaints about phones with issues where they receive no real support.)
Nope, just you and your friend got a distorted image to what a manufacturers warranty is.
It was never Apples policy to despite obvious physical damage to replace iphones for free. A few do get lucky here and there as they did in the past but its on a case to case basis and not 100% that they will let you slide each time.
 

T5BRICK

macrumors G3
Aug 3, 2006
8,089
2,057
Oregon
The warranty has always covered manufacturing defects or hardware failures(usually related to a manufacturing defect.) If Apple chose to replace something that had obvious physical damage in the past, they weren't' doing it to follow the terms of their warranty. They've never been obligated to provide this kind of service.
 

lordofthereef

macrumors G5
Nov 29, 2011
12,878
3,413
Boston, MA
I think the reason that other carriers are offering more affordable options is BECAUSE Apple started getting more strict with their returns. People were abusing the crap out of their phones and taking them in to get swapped for "power button failure".

Apple responded with Apple Care Plus. This made carrier plans a terrible value and only worth it for you if you end up losing your phone. For the majority of people who warranty a phone for damage it was a waste.

Carriers responded in kind (well Asurion) by relaxing their enrollment policy, getting swap outs, often for NEW handsets within a 24 hour period, and making it cheaper for the customer.

It's still cheaper to do AC+. And if not accident prone, better still to just pay the $270 IF your phone happens to break (this is a risk calculation only you can make for yourself). For those who tend to misplace things or toss their phone around, though, the insurance is a pretty decent offering now.
 

FrozenInferno

macrumors regular
Oct 27, 2013
223
220
The number of Apple devices out in the world is increasing exponentially every year, at some point they had to crack down and streamline the process to keep things manageable and reduce the instances of people taking advantage.

Mo' devices sold, mo' prollems'
 

C. Robert

macrumors 6502a
Oct 1, 2013
704
19
Baltimore
Apple has the best service bar none. I have a lumia 1020 and had to send it in for warranty. It stopped reading the sim card and its been with nokia for 3 weeks. If it were my only phone I would be really upset.
 

bigjim83

macrumors 6502
Dec 14, 2011
470
3
I haven't had any issues. Had issues with my first 5s dropping calls and what not. Brought it to apple and walked out with another one. They were nice about it and I didn't need to fight