Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

apple watch 4 display not turning on & waking up sometimes

S

sruf

macrumors newbie
Original poster
Aug 14, 2008
10
0
Hi there,

i use the apple watch 4 since almost a year and now experience the problem that when tapping on the display OR using the scroll wheel to turn on the display nothing happens sometimes.

So most of the time the display wakes up when i tap on it or use the scroll wheel but 2 times out of 10 nothing happens or just takes 2, 3 seconds to wake up which is not really responsive from my point of few.

I have deleted all unneeded apps & wachfaces (i have only 2 watchfaces now), rebooted the apple watch and also did a factory reset (without restoring via itunes, instead i setup everything again manually).

So since i ran out of luck i wondered whether other apple watch 4 owners experienced the same issue or is it just on my apple watch 4?

I am running the latest Apple Watch OS 6 beta 9

Thanks for answering.
 
sruf said:
Hi there,

i use the apple watch 4 since almost a year and now experience the problem that when tapping on the display OR using the scroll wheel to turn on the display nothing happens sometimes.

So most of the time the display wakes up when i tap on it or use the scroll wheel but 2 times out of 10 nothing happens or just takes 2, 3 seconds to wake up which is not really responsive from my point of few.

I have deleted all unneeded apps & wachfaces (i have only 2 watchfaces now), rebooted the apple watch and also did a factory reset (without restoring via itunes, instead i setup everything again manually).

So since i ran out of luck i wondered whether other apple watch 4 owners experienced the same issue or is it just on my apple watch 4?

I am running the latest Apple Watch OS 6 beta 9

Thanks for answering.
Click to expand...
My wife and I have experienced the same issue with our watches (series 3 for her, series 4 for me) since updating to watchOS 6. When set for tap to wake, sometimes the screen seems unresponsive and multiple taps are required to wake. I changed my setting to raise to wake and that seems to work well, however, the battery drains more quickly.
 
  • Like
Reactions: EdMan and sruf
sruf said:
Hi there,

i use the apple watch 4 since almost a year and now experience the problem that when tapping on the display OR using the scroll wheel to turn on the display nothing happens sometimes.

So most of the time the display wakes up when i tap on it or use the scroll wheel but 2 times out of 10 nothing happens or just takes 2, 3 seconds to wake up which is not really responsive from my point of few.

I have deleted all unneeded apps & wachfaces (i have only 2 watchfaces now), rebooted the apple watch and also did a factory reset (without restoring via itunes, instead i setup everything again manually).

So since i ran out of luck i wondered whether other apple watch 4 owners experienced the same issue or is it just on my apple watch 4?

I am running the latest Apple Watch OS 6 beta 9

Thanks for answering.
Click to expand...
I have seen this on my series 4. Especially at night in Theater Mode. I have to press the digital 2 or 3 times for it to wake up.
 
>>So most of the time the display wakes up when i tap on it or use the scroll wheel but 2 times out of 10 nothing happens or just takes 2, 3 seconds to wake up which is not really responsive from my point of few.<<

I have this tap to wake problem with Series 4 and 5. Mostly with Theatre Mode. 6.01 didn't fix this. Never had this problem with Watch OS5.
 
RedRaven571 said:
My wife and I have experienced the same issue with our watches (series 3 for her, series 4 for me) since updating to watchOS 6. When set for tap to wake, sometimes the screen seems unresponsive and multiple taps are required to wake. I changed my setting to raise to wake and that seems to work well, however, the battery drains more quickly.
Click to expand...


Thank you for confirming, i was already getting nuts because i couldn't find other threads confirming this issue.

I also think this problem is linked to watch os 6.0 itself and does not have to do anything with the apps installed (in my case: only fantastical & autosleep) - hopefully apple will fix this with an upcoming update.
 
Same problem here for me. Take few taps wake up screen. Same problem happen some of my friends too. Update 6.0.1 seem reduce how often need extra taps but still happen so not full fix yet. watchOS 5 work perfect each time. watchOS 6 need 2-4 taps wake up. watchOS 6.0.1 sometime works and sometimes need 2-4 taps.
 
Same problem here on my S4 LTE.
I have to press the crown 3 times for the watch to actually wake up... Each time im worried asking myself is the battery dead already?
Nope just a buggy os.
 
I just had the problem a few minutes ago on my S5. I believe it's happened with my S4 as well.
 
Same problem here. I have raise to wake turned off to extend battery life and many times, on both my Watch 3 and Watch 4 it takes multiple taps to get the screen to wake.
 
Yes this!! So glad to see I’m not alone and not going nuts (well not regarding this anyways!!) .. not sure what to do about it? Is there a ‘report a problem’ place to log this?
Unfortunately, I’m on the most up to date software so it’s not fixed yet.
really glad it’s not just me though! Thanks all!
 
  • Like
Reactions: Tasa4734
just wanted to chime in here as well with the same issue.

currently AW4 running watchOS 6.0.

definitely a lag when trying to wake it from tap. it's not that it takes additional taps, which we'd tend to do if it doesn't wake up right away; it's that it lags (tap it once then wait longer than usual and it eventually wakes). never had this prior to the 6.0 update.

will update to 6.0.1 tonight and keep track if it resolves or not
 
  • Like
Reactions: Tasa4734
Ok .. just been in touch with Apple support .. she said not a known problem yet. She suggested I put my phone off and my watch off for three minutes, for now, it’s worked! Time will tell!! Full off not just screen off .. press on/off and volume button on phone and wait for the Apple to show ... press button on watch (not Digital Crown) and hold then choose the ‘off’option.
 
Loopy65 said:
Ok .. just been in touch with Apple support .. she said not a known problem yet. She suggested I put my phone off and my watch off for three minutes, for now, it’s worked! Time will tell!! Full off not just screen off .. press on/off and volume button on phone and wait for the Apple to show ... press button on watch (not Digital Crown) and hold then choose the ‘off’option.
Click to expand...
Scrap that .. five minutes later it’s not responding again!! Back to support I go!!!
 
Same problem here for me with S5 LTE and watchOS 6.0.1. Sometimes need 2-3 taps wake up. Hopefully it is another software failure just like the battery
 
Same here. Sometimes (after a tap) it takes the screen 2-3 seconds to wake up. Happened after the OS6 update. Now running 6.0.1 and "it's" still here. Och well, Apple i guess...
 
Same here (Spain): me and other people. I realized that when the watch is not on the wrist (on a table), the issue vanishes. So, it seems to be "something" related to watch sensors that alters the screen reading proccess...
 
having the same issue on AW4 (non cellular) since upgrading to 6. Did not get better with 6.0.1. 😕
 
RedRaven571 said:
I wonder how to submit to Apple? Avkam said 6.0.1 didn't fix it, so maybe Apple not aware of problem?
Click to expand...

This is how you report issues to Apple for public releases. For Betas, there is allegedly a way within the beta to report the feedback.

www.apple.com

Product Feedback

We would love to hear your comments about any of our hardware and software products. Send us your thoughts.
www.apple.com
 
  • Like
Reactions: RedRaven571
Monkswhiskers said:
Well, it was great for a day and now the problem is back.
Click to expand...
Aside from the basic annoyance of having to wait, this is a serious health issue for me. I replaced my S2 watch with my current S4 because I needed the heart ECG support after having a stroke last year. Twice since then it’s alerted me to the need to get to an ER. So until now it’s been a substantial part of my heart monitoring, but now not so much! Will be contacting Apple today or tomorrow when I can squeeze it into my schedule. In the meantime, I urge all who are experiencing this problem to also contact Apple so that it becomes a “known problem!”
 
Tasa4734 said:
Aside from the basic annoyance of having to wait, this is a serious health issue for me. I replaced my S2 watch with my current S4 because I needed the heart ECG support after having a stroke last year. Twice since then it’s alerted me to the need to get to an ER. So until now it’s been a substantial part of my heart monitoring, but now not so much! Will be contacting Apple today or tomorrow when I can squeeze it into my schedule. In the meantime, I urge all who are experiencing this problem to also contact Apple so that it becomes a “known problem!”
Click to expand...


Glad to hear the AW has been helpful alerting you to medical conditions, that's part of what they're intended for. If I were in your position and relied so heavily on it for health reasons, I'd personally wait until you hear from the masses how the latest updates are before updating your AW. I realize this isn't going to solve your issue now but thinking ahead, perhaps it will. I am still running iOS 12.4.1 and Watch OS 5.3.2 and will only update once I hear of stability. A past iOS update got me once before, so from that experience I've learned it's best to wait. And never on the first day. Here's hoping you and the others with this issue get your fix soon!
 
  • Like
Reactions: FloridaGary
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back