Apple Watch 4 Nike Edition Cellular AppleCare+

Discussion in 'Apple Watch' started by surfari, Oct 5, 2018.

  1. surfari macrumors newbie

    Joined:
    Jan 2, 2017
    #1
    I ordered my Apple Watch 4 Nike Edition Cellular at 3 AM East Coast time on the day of launch, which was Sept 16, 2018 This was a pre-order as this watch was not available for sale/delivery until today, October 5, 2018. The watch arrived today and I love it (it is an upgrade to my Watch 3 Nike Edition Cellular) but my issue is the AppleCare+. Apple started my warranty on the date of purchase, which was 3 weeks ago so my warranty is not for the std 1 year plus the 1 year of AppleCare+. I contacted Apple VIA chat and they said this is how they do it. This is a very unethical business practice that I can't believe they do or can get away with. I'm unhappy as I never recall a preorder that I've bought starting the warranty as such; sure if it is a purchase in stock I've had it done that way, but to loose 3 weeks of warranty? Especially when I got my tracking # and found out the item was in the USA on Sept 28 and sat in Alaska!
     
  2. Broken Hope, Oct 5, 2018
    Last edited: Oct 5, 2018

    Broken Hope macrumors 6502a

    Joined:
    Jan 15, 2015
    #2
    Apple Care has always automatically adjusted the date to when I have received the device in my experience.

     
  3. surfari thread starter macrumors newbie

    Joined:
    Jan 2, 2017
    #3
    it specifically states the date in the documents sent via e-mail from apple. I also have a copy of the chat with apple tech support that says it is from the purchase date.
     
  4. Broken Hope macrumors 6502a

    Joined:
    Jan 15, 2015
    #4
    My quote above is directly from my proof of coverage document for my series 4.

    It automatically changes.

    I ordered my series 4 on the 14th September, it arrived on the 21st, my Apple Care runs until the 25th September 2020.
     
  5. surfari, Oct 7, 2018
    Last edited: Oct 7, 2018

    surfari thread starter macrumors newbie

    Joined:
    Jan 2, 2017
    #5
    See the 2nd to last paragraph of item #1 on Page 1 of the attached document, which specifically states

    "Coverage begins when you purchase the Plan and continues through, unless cancelled, the date specified in your Plan Confirmation (the "Plan Term”)." The key words here are "Coverage begins when you purchased the Plan"
    --- Post Merged, Oct 7, 2018 ---
    My order date was September 14, 2018 as per the attached screen shot of the e-mail. Personal info is redacted.
    --- Post Merged, Oct 7, 2018 ---
    My AppleCare+ Coverage as shown on the Apple website is until September 16, 2020. My purchase date was September 14, 2018 and my delivery date was October 5, 2018. See the attached screen shot with personal info redacted.
    --- Post Merged, Oct 7, 2018 ---
    The e-mail from Apple with proof of AppleCare+ states my AppleCare+ ends on September 16, 2020. My order Date was September 14, 2018 and my delivery date was October 5, 2018. See attached screen shot with personal info redacted.
    --- Post Merged, Oct 7, 2018 ---
    Please note this is an Apple Watch 4 Nike Edition with Cellular. The first day Apple allowed you to make a PREORDER was September 14, 2018. This product was released later than the STD Apple Watch 4 so the official first day of sale by Apple was October 5, 2018. The first delivery date Apple allowed was October 5, 2018. Per my UPS tracking # the watch left China on September 29th and arrived the same day in Alaska. On September 30 it was sent to and arrived in Louisville, KY, which is where it stat until October 4, 2018 when it finally started to make its way to me in North Carolina.
     

    Attached Files:

  6. Broken Hope macrumors 6502a

    Joined:
    Jan 15, 2015
    #6
    I’m in the UK, looks like that may be the difference, my email is different to yours.

    [​IMG]
     
  7. surfari thread starter macrumors newbie

    Joined:
    Jan 2, 2017
    #7
    yes you have different consumer protection where here ours can differ from state to state; unless there is a Federal STD and then a State can upgrade that STD.
     

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6 October 5, 2018