Apple Watch band lock mechanism broken

Discussion in 'Apple Watch' started by nickelanddime, Apr 26, 2015.

  1. nickelanddime macrumors member

    Joined:
    Oct 24, 2010
    #1
    So, I got my Apple Watch Friday (38mm), and absolutely love it so far. I (very carefully) took the straps off, to explore the case. Now the lock mechanism broke. The top band now slides freely all the way across. I can't take this to play tennis tomorrow, as I fear the watch will fly off when swinging the racket. If this were later in the lifecycle, I could have swapped it out in the Apple Store. I've been reminded of the risks of being an early adopter!!

    Anyone else with this issue?

    My watch:
    38mm Steel Case with Classic Buckle.
     
  2. LasersGoPewPew macrumors regular

    LasersGoPewPew

    Joined:
    Sep 12, 2014
    Location:
    PDX
    #2
    I had this issue with the sport band on the SS. It finally clicked in after fiddling with it, scared me for a second. I hope it doesn't become a big issue down the road.
     
  3. iEric007 macrumors regular

    iEric007

    Joined:
    Jan 29, 2007
    Location:
    Orange County, California
    #3
    I have this exact issue with the a 42mm SS Classic Buckle as well.
     
  4. ventmore macrumors 6502

    Joined:
    Jul 13, 2008
    #4
    The M/L piece of my sport band does this. It will drop in if I fiddle with it, and once it's in, it ain't going anywhere.
     
  5. mobutt macrumors 6502

    Joined:
    Jun 22, 2010
    #5
    Happened to mine, had to send it in and should be here by Monday. Let's hope.
     
  6. iEric007 macrumors regular

    iEric007

    Joined:
    Jan 29, 2007
    Location:
    Orange County, California
    #6
    Did you have to actually send your watch in to Apple? How are they getting you one year this Monday? I am afraid I am going to have to do that but don't really want to send back so quick.
     
  7. mobutt macrumors 6502

    Joined:
    Jun 22, 2010
    #7
    I took it to the store on Friday. They told me it would be a 3-5 day turn around and a senior apple care advisor today told me I should have it by Monday and if not on Tuesday that I should call him.
     
  8. iEric007 macrumors regular

    iEric007

    Joined:
    Jan 29, 2007
    Location:
    Orange County, California
    #8
    Interesting. Thanks. I wonder why they can't just send out replacement band? I noticed it's a problem with the band, not the watch body itself cause I try the top part on both sides and the top part works perfect. I thought maybe a replacement band should do the trick.
     
  9. mobutt macrumors 6502

    Joined:
    Jun 22, 2010
    #9
    Oh, in my case they attempted other bands at the Genius Bar and determined the watch was the issue. They were actually giving me a classic buckle as a loaner while they were ordering me a Milanese loop.
     
  10. sbharj macrumors member

    Joined:
    Sep 20, 2014
    #10
    Same.
     
  11. iEric007 macrumors regular

    iEric007

    Joined:
    Jan 29, 2007
    Location:
    Orange County, California
    #11
    No kidding! That's good to know (about how they handled it- not how that you had the issues). I didn't realize they had loaner stock or had other straps.

    I don't think it's my watch cause I tried the top part on the bottom and it works fine, so I assumed it was the bottom part of the strap. I figured they could just order the strap.
     

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