Apple Watch Band slightly torn

Discussion in 'Apple Watch' started by dilap, May 3, 2015.

  1. dilap macrumors 6502a

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    Apr 18, 2014
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    London, UK
    #1
    Picture attached. It seems when inserting the band, it has torn a bit of it. Apple support want me to send in the whole watch, which I find very annoying. I guess I will just ignore it.
     

    Attached Files:

  2. Mascots macrumors 65816

    Mascots

    Joined:
    Sep 5, 2009
    #2
    Since this looks like an isolated incident, they probably want to send you a new watch just in case there is some sort of defect in the connector that is causing that tear and to prevent it from happening again.

    No use throwing another Sport band to you if it's just going to wear how that one did within a period of a week or two.
     
  3. Medicman67 macrumors regular

    Joined:
    Apr 14, 2015
    #3
    It looks like the watch case has cut into the band when it was placed into the watch. Have you been removing the band a lot for some reason? I would wait for bands to become available at the stores and then try for a replacement or just buy a new one.
     
  4. dilap thread starter macrumors 6502a

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    #4
    Hardly removed it at all. Bands probably won't be in store until the Apple Watch is.

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    Maybe, but I think I'm gonna stick with it.
     
  5. xraydoc macrumors demi-god

    xraydoc

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    #5
    Just me, but I'm thinking a little pressure along the back inner edge making a mark on the band is going to be a normal phenomenon.

    Edit: looking again I can see this is on the outside of the band, not the back/inside. Hmmm.
     
  6. dilap thread starter macrumors 6502a

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    #6
    Uh oh. When holding the watch from the band, it seems to move up a little, which means it connected digs into the band. Replacement time.
     

    Attached Files:

  7. dilap thread starter macrumors 6502a

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    #7
    Faulty connecter it seems. A shame :(
     
  8. edlex macrumors 68000

    edlex

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    Apr 14, 2010
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    Miami
    #8
    The fact that you haven't removed it a lot may be a sign that the band channel on your watch wasn't milled out correctly. I would consider replacing it because it may do that to all the bands that you get.
     
  9. bunnicula macrumors 68040

    bunnicula

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    Jul 23, 2008
    #9
    Let them send you a new one.
     
  10. dilap thread starter macrumors 6502a

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    #10
    Doing that now, they are going to send a box to me, then I send mine. Shame I don't have AC+
     
  11. dilap thread starter macrumors 6502a

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    #11
    Very confused, Apple only want the watch back, so that means that when I get the fixed one, I'll still have a faulty band? :confused:
     
  12. KPOM macrumors G5

    Joined:
    Oct 23, 2010
    #12
    Some people have said that Apple is overnighting replacement watches if you have AppleCare+. It's worth asking.

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    Are you sure they didn't mean send the entire thing back? I'm guessing they'll send you a watch with a new band.
     
  13. dilap thread starter macrumors 6502a

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    London, UK
    #13
    Don't have AC+ . Nope, email definitely says watch only, they won't send back bands or other accessories. Worried that Apple won't see any issues on the Watch, send it back unfixed, and the same problem will occur. The email says the damage is physical, but that must be the band. They'll look for damage, see none, and send it back. However, if they look for connector issues, they might find something.
     
  14. Mascots macrumors 65816

    Mascots

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    Sep 5, 2009
    #14
    Did you call them? I normally suggest going into an Apple Store since the Genius there will throughly document everything for you and send off a comprehensive report along side your repair request.

    I'm not too sure how it works over the phone, but I assume as you talk to different people, they're taking in-depth notes in a log that is probably only accessible to the support staff while making a separate report accessible to repair staff. While I assume they'd send a report and details along side a request, it's always nice to have the confidence of face-to-face.
     
  15. zmunkz macrumors 6502a

    zmunkz

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    Nov 4, 2007
    #15
    I got different information from them, they said the watch and original band are considered a bundle and need to always be returned/exchanged as a pair.
     
  16. dilap thread starter macrumors 6502a

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    #16
    Email:


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    Online chat is what I did. I'll consider a Genius Bar appointment.
     
  17. JayLenochiniMac macrumors G5

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    Nov 7, 2007
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    New Sanfrakota
    #17
    This doesn't make sense. They're going to send you a replacement case without sending you a replacement band that the defective case has cut into?
     
  18. dilap thread starter macrumors 6502a

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    #18
    Yes apparently! May ring them now.
     
  19. dilap, May 3, 2015
    Last edited: May 3, 2015

    dilap thread starter macrumors 6502a

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    #19
    Just rang them. She didn't understand the issue so asked me to email her the photos, and she will call me back later. She said she can cancel the repair as "Physical Damage" doesn't make sense.

    EDIT:

    She just rang back, and fixed the repair.
     
  20. rhsmd1 macrumors member

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    Apr 27, 2015
    Location:
    Central Florida
    #20
    just wait until bands are in the stores and go in for a replacement. even without AC+.
    they will do an immediate swap.
    if the same thing happens with the new band, Then go into the store and have them swap out the whole watch.
     

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