Apple Watch broken!!!!

chrissmash

macrumors regular
Original poster
Aug 17, 2007
187
0
Hi,

So I received the "text of death" from a friend which reset my iPhone, unknown to me this also caused a reset of my Apple Watch which began constantly looping.

Called Apple, apparently there is nothing you can do about it. They are arranging a replacement to be sent our priority tonight.

Any other bright ideas? A hard reset doesn't work FYI

Chris
 

Tyler23

macrumors 603
Dec 2, 2010
5,652
157
Atlanta, GA
Hi,

So I received the "text of death" from a friend which reset my iPhone, unknown to me this also caused a reset of my Apple Watch which began constantly looping.

Called Apple, apparently there is nothing you can do about it. They are arranging a replacement to be sent our priority tonight.

Any other bright ideas? A hard reset doesn't work FYI

Chris
Have you tried unpairing with your phone and then re-pairing?
 
Comment

chrissmash

macrumors regular
Original poster
Aug 17, 2007
187
0
It shows the Apple logo then tries to load the home screen, goes black and boots up again.
 
Comment

chrissmash

macrumors regular
Original poster
Aug 17, 2007
187
0
Yes unfortunately it still happens. Gonna let the battery die and see what happens
 
Comment

Oppressed

macrumors 65816
Aug 15, 2010
1,265
10
Log onto messages from a Mac, and not iOS device. Reply to the message so it isn't the most recent message, and delete the conversation. See if that helps.
 
Comment

hovscorpion12

macrumors 65816
Sep 12, 2011
1,333
308
USA
The text of death fix so far works for iPhones and iPads. I don't know if it will work on Apple Watch.
 
Comment

iamasmith

macrumors 6502a
Apr 10, 2015
561
170
Cheshire, UK
Yes unfortunately it still happens. Gonna let the battery die and see what happens
I'd also try it out of Wifi range and iPhone range.

If that doesn't work then I don't hold up much hope for running the battery down as all of the stuff that would cause it should either be purged by a restart or is being reloaded from flash.

Either way, as long as there isn't a hardware problem, I'm guessing that a store Genius visit, who has access to that little port on the watch might be able to fix it.
 
Comment

matthijst

macrumors regular
Jun 8, 2009
192
83
Had it this morning. Here's what fixed mine:
- delete the message on the iPhone
- do a delete all contents from within the watch app on the iPhone (watch still continued to reboot)
- keep watch out of range of the iPhone and known wifi network for around 30 minutes.

After that the watch ended up at the "set up as a new watch" screen (select language).
 
Comment

chrissmash

macrumors regular
Original poster
Aug 17, 2007
187
0
Had it this morning. Here's what fixed mine:
- delete the message on the iPhone
- do a delete all contents from within the watch app on the iPhone (watch still continued to reboot)
- keep watch out of range of the iPhone and known wifi network for around 30 minutes.

After that the watch ended up at the "set up as a new watch" screen (select language).
Unfortunately Apple support had me unpair the Apple Watch and iPhone so I can't delete all settings, I did have it out of wifi range all day at work but still looping.

Tried letting the battery down but still not working.
 
Comment

placidity44

macrumors 6502
May 20, 2015
367
166
I saw a headline about that so called "text of death" but didn't read it. What's the gist of it?
 
Comment

chrissmash

macrumors regular
Original poster
Aug 17, 2007
187
0
No luck on this front just constantly restarting. Anyone else have any ideas to fix?
 
Comment

Stevenlr

macrumors member
Jun 25, 2012
46
0
Leeds
Issue is affecting me.
Logged fault with Apple Support and they are escalating it.

One suggested fix was delete your message history on your phone, not a chance am i doing that.

I dont mind my iPhone rebooting but i have unusable watch at the moment!

Here is a video of what its doing if you're curious
https://www.youtube.com/watch?v=QxVJzZg98Xw

Tried deleting the text on my phone
Tried hard reset
Tried power off and back on
Unpaired phone
Kept iphone and Watch out of range of eachother for 30 minutes+

All no luck!

Cant even keep it powered off!

Hope Apple can give me a fix asap
 
Comment

chrissmash

macrumors regular
Original poster
Aug 17, 2007
187
0
Issue is affecting me.
Logged fault with Apple Support and they are escalating it.

One suggested fix was delete your message history on your phone, not a chance am i doing that.

I dont mind my iPhone rebooting but i have unusable watch at the moment!

Here is a video of what its doing if you're curious
https://www.youtube.com/watch?v=QxVJzZg98Xw

Tried deleting the text on my phone
Tried hard reset
Tried power off and back on
Unpaired phone
Kept iphone and Watch out of range of eachother for 30 minutes+

All no luck!

Cant even keep it powered off!

Hope Apple can give me a fix asap
Glad to know I'm not alone, Apple want me to send it back for a new one. Pain the a$$. I've impaired the watch too but just sits restarting again and again. A few cases on Twitter too, seemingly people just left it alone and eventually fixed itself!
 
Comment

PedCrossing

macrumors 6502
Apr 3, 2012
282
93
The Loop
Luckily when one of my friends sent me the message I was on my Mac. He said read it on your phone, and I said NO just like the grumpy cat.
 
Comment

M.Rizk

macrumors 6502a
Apr 20, 2015
538
243
I don't have shady friends, so I'm good too.
I don't have shady friends either, but I do have people who know me, and have my iPhone number so they might send me such a message for trolling purposes not knowing this could ruin the Watch.

What happened to this guy is a disaster in my opinion. Btw, does this only happen when the death message sent over iMessage, or also SMS? If only over iMessage then I am shutting down iMessage on iPhone till Apple fixes the issue.
 
Comment

dandrewk

macrumors 6502
Apr 20, 2010
473
87
San Rafael, California
What's with these so-called "friends" deliberately borking phones and watches? Perhaps some folks here need to reevaluate these "friends".

And what's with these tech sites reporting on the issue, including the EXACT TEXT needed to initiate the problem, instead of simply keeping it quiet until Apple fixes it. Now everyone knows about the issue, giving tools to the nimrods of the world to show how cool they are.
 
Comment

BillyTrimble

macrumors 6502a
Sep 20, 2013
548
162
Hi,

So I received the "text of death" from a friend which reset my iPhone, unknown to me this also caused a reset of my Apple Watch which began constantly looping.

Called Apple, apparently there is nothing you can do about it. They are arranging a replacement to be sent our priority tonight.

Any other bright ideas? A hard reset doesn't work FYI

Chris
And just why did your "friend" do this? Was it supposed to be funny? Is he still your "friend"?
 
Comment
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