Apple Watch data pairing issues

[chris_61]

Tried posting this over at the EE forums but got marked as spam and I need some help:

first let me explain the situation:


my brother is an EE customer and got his Apple Watch from EE and has been using the data, he would like to give me the watch, I became a EE customer so I could use the watch. From everything online it says I can just unpair it and pair to mine but When setting up data on my Apple Watch app I click “set up as additional device” which I should then pay £5 a month and he would continue to pay his £25 but here is the issue:


I’ve unpaired his data plan from the watch, I go to data : set up as additional device , go through the plans, agree to terms , then an error shows up saying contact on 150 and quote error 012


when I contact them they say it’s not possible for me to use his watch and that I would need to transfer his watch contract to my account and pay his £25 a month.

I also asked if I would be able to do it after 6 months as I should be able to do what I want with it at that point as ee no longer own it but they said it would only be when his contract ends. I don’t think they know what they’re talking about because they mentioned they have never had this situation before despite me finding multiple threads of the same thing saying that it’s possible as long as you select setup as additional device.

I’m hitting a brick wall with them and would like some clarification if someone has been in a similar boat


If what they are saying is true, you would not be able to sell EE watches as cellular until your contract is up (2 years) as the other person wouldn’t be able to connect it!

 

[Brookzy]

You'll get it sorted.

Error 012 is where there is an issue getting the unique device identifiers from your watch to EE's systems.

Forget mentioning that it was an ex-EE contract device, it just gives a reason for the robots EE employ to say no - call back and just say you have error 012 and would like speak to the Apple Watch team. They can manually provision the eSIM in the watch as long as they have the EID number (available in the about page in settings, or on the box).

If you don't get anywhere just keep asking to speak to a manager.

If you still don't get anywhere by next week I will PM you an email for the people who can help, but you have to have exhausted conventional channels first.

 

[chris_61]

Got it working, asked to be put through to the Apple Watch team and she told me try it over 4g instead of WiFi and it worked! So much for having to transfer the contract.

Thanks for your help