Apple Watch Dead pixels

[jamesjingyi]

So I have had an Apple Watch SS for about half a year now and I just noticed a few dead pixels in the corner. I therefore just called Apple Support and they said that they would send out a box to send it back for repair/replacement. I have also had an issue with the watch not recognising my wrist. This all happened in a matter of hours between each other. I checked yesterday and the dead pixels seem to be spreading and have got quite large now. It almost looks like a burn, but I haven't misused the watch at all. Anyway I just thought I'd post some pics. Do OLED dead pixels usually spread? Also, do you think this is covered by the 1§ year warranty? Gonna be quite annoyed if it isn't.

 

[Goatllama]

Like you said, you haven't misused it. If they don't cover that under the warranty, whoo boy I'd be pi$$ed. That's pretty nasty, I clicked on this expecting pixels, but that's more like a ploxel.

 

[Julien]

That is water damage from a poorly glued or affixed Watch face. OLEDs are very susceptible to damage from even a small amount of water. It is a manufacture defect and is covered under warranty.

 

[jamesjingyi]

That is water damage from a poorly glued or affixed Watch face. OLEDs are very susceptible to damage from even a small amount of water. It is a manufacture defect and is covered under warranty.

Great, thank you. I didn't realise it was due to water. Do you think that they will say it was misuse if it is though? Surely it's water damage?

 

[JayLenochiniMac]

Great, thank you. I didn't realise it was due to water. Do you think that they will say it was misuse if it is though? Surely it's water damage?

It's rated IPX7 (waterproof to 1 meter for 30 minutes) so they are not going to claim misuse on your part and it'll be replaced under warranty.

 

[Julien]

...Do you think that they will say it was misuse if it is though? Surely it's water damage?

No, a manufacture defect is NOT misuse.

 

[jamesjingyi]

Thank you everyone, looking forward to getting a new (or fixed) Apple Watch !

 

[BarracksSi]

Just a note --

If they replace it, make sure you delete the previous one from your iCloud account. Check the serial numbers to be sure which is which.

 

[aloecool]

The same thing happened to my friend, and he walked into an Apple store and got it replaced without any problems.

 

[jamesjingyi]

Just a note --

If they replace it, make sure you delete the previous one from your iCloud account. Check the serial numbers to be sure which is which.

Ok will do. Just a thought though, since the box for my old watch and the new watch have different serial numbers, will this be a problem if I take it back again or exchange it?

 

[BarracksSi]

Ok will do. Just a thought though, since the box for my old watch and the new watch have different serial numbers, will this be a problem if I take it back again or exchange it?

The box shouldn't matter; it's the number of the watch they'd want. You could probably black out the box's number with a pen.