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Apple Watch Died
- Thread starter ATS
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I am a long-time iWatch critic. What's wrong with this? Critique is what makes society healthy. Even in our blood, we do need some "negative" microbes - if we get rid of them, we'll be dead.
iWatch is a half-baked, much delayed product that is super buggy even at low level software level ("just reboot/reset/unpair") that Cook rushed to production while it's more like v.0.1 prototype, all just to boost Cook's ego as a "visionary" who creates new product categories. It can't even do the primary function any watch must do - dosplay time 100% of the time. So, my critique is based on real things.
It could depend on the time of the day. Apple Stores are like freeways to the airport. Sometimes it's a parking lot; other times it's actually a "freeway."
Nothing wrong with being critical of the Watch, but many of your posts cross the line of actually having valid criticisms and disparaging the product for the sake of disparaging it. For example, the markup on the Watch and Watch Sport isn't actually any different from other Apple products so why bring this up?
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I understand your frustration, but what, practically, do you expect Apple to do? To increase Genius Bar capacity in a given store, they'd have to add staff and increase space, which may not be feasible. I also don't see what Apple could do for out-of-town customers, short of giving them higher priority in making appointments. But that would anger locals, who are no less deserving. So too would giving ad hoc attention to walk-ins while people with appointments wait. It's similar to what happens when you wait a long time for service at any establishment, and then have to wait while employees spend time talking to people who call after you get to the front of the line.
I recently had to take my Mac into an Apple Store - the only one within about two hours - for repair. The first thing I did was check online, only to learn that there were no appointments at a convenient time for three days. So I waited. Once I got there, the service was very good, with fast turnaround.
In any case, I hope you get your Apple Watch problem solved to your satisfaction.
More like, "Don't try to jump the queue and get mad when it doesn't work, and don't expect a company to blindly send you a new $1000 product with no strings attached just because you say yours is broken, unless you want come across as entitled."
I've said this before, ESPECIALLY for brand new products, Apple can be VERY reasonable, even going above and beyond their own written policies. Generally, getting what you want from them simply requires you to be equally reasonable.
All you needed to do was find a manager, tell them you have a dead watch which is outside the return window, that you don't live nearby, that you don't have a spare $1100 on your credit card to obtain a service replacement, and that your only option is to return the watch, and maybe buy a new one, or maybe not. Then watch as the manager works their magic to save the sale, and gets you a fresh watch on the spot. If they don't have one, they take yours in and ship you the fresh one as soon as they get it. You walk out without spending 6 hours, without spending a penny, and you either get a new watch then and there, or a new one is on the way to you.
All of this goes much smoother, of course, if you leave any sense of entitlement or outrage at the door.
I don't understand what constitutes him as being entitled? Expecting to be pushed to the front of the line and for Apple to give you a new watch with a refund is entitlement. He didn't expect either of these. All he wanted was assistance in a decent amount of time, and to get his watch fixed or replaced.
Also, how do you know he had a sense of entitlement or outrage? He could've been courteous and respectful. Just because he voiced his complaint here, doesn't mean he acted that way in person.
Thanks! Maybe I'll check out that store next time. The couple of times I've visited the Southpoint mall, it hasn't been too busy.
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Except the OP came across as sounding like he expected these. He saw that no opening was immediately available when he tried to schedule an appointment online, so he decided to try his luck with a walk-in appointment. The wait for that was 6 hours, which means there were many customers like him whose devices were in immediately need of a fix (Apple Stores now give priorities to those for walk-in appointments), but that wasn't good enough for him. Went home to call phone support and now he somehow rationalizes he shouldn't have to deal with a temporary $1,100 hold on his credit card for the convenience.
Well quite honestly, I completely agree with him on the $1,100 CC hold. Not all of us have an extra $1,100 that we can allow Apple to hold for a week, or possibly longer. Apple should make me send in my product, and after they receive it, send out my replacement (to avoid the CC hold), or at least give me the option to do it this way. Now if this comes across as entitlement, then so be it.