Apple Watch DOA :(

Discussion in 'Apple Watch' started by Zachster7, Apr 24, 2015.

  1. Zachster7 macrumors newbie

    Joined:
    Jun 7, 2008
    #1
    Ordered 42mm SS white sport band, received it this morning. I can confirm that UPS has strict directions on the delivery of the watch. I know my UPS guy and he stopped me on the street this morning and said, "I have your watch do you want it now?" On the package there is a hand written note that says to contact the station when delivery is made and do not driver release. So it's safe to say that they are specific with delivery of the watch.

    I open the box, presentation is great. I swap bands and put it on, side button does nothing, crown does nothing. No response at all. I call Apple Care and get immediately through to a senior tech who is fielding Apple Watch calls. We trouble shoot the watch over a period of an hour and when plugged in the screen will flash the apple symbol, however the watch will not turn on. I send in video of the screen and he basically says that there are several teams working on on these few new issues of people calling, I was apparently a first, and he is going to send out a replacement one. He does not have a turn around time but will follow back up on a timeframe when he receives one. I'm admittedly a fan boy, but I have to say it's bittersweet all the anticipation and waiting only to have the watch arrive and not work. Sorry for the wall of text, I know that many members like details. Like many have already commented the watch is beautiful, I am a watch guy and have several very high end watches, and I am pleased with the quality.
     
  2. Kent01 macrumors 6502

    Joined:
    Apr 22, 2015
    Location:
    Massachusetts
    #2
    Well at least you got one and received a shipping notification. I have a 38mm SG Sport ordered at 3:04am with a 4/24-5/8 and have not received a single thing from them. No CC charge either. Could be worse.
     
  3. Exile714 macrumors 6502a

    Joined:
    Jan 14, 2015
    #3
    Sorry, that really sucks... There is nothing else anyone can say.

    Good luck getting a replacement?
     
  4. eoblaed macrumors 68000

    eoblaed

    Joined:
    Apr 21, 2010
    #4
    Damn, that sucks.

    Hope you get your replacement asap!

    (Meanwhile, I get to wait until June for my black SS)
     
  5. Air-e macrumors newbie

    Joined:
    Apr 11, 2015
    #5
    I have the exact same problem as you. I'm getting it replaced but now I have to wait an extra 7-10 days as the genius bar employee told me.
     
  6. SteveLV702 macrumors 6502

    SteveLV702

    Joined:
    Oct 15, 2007
    Location:
    Las Vegas, Nevada
    #6
    have you tried just plugging in and leaving for a while maybe the battery is completely dead.
     
  7. inkyoto macrumors regular

    inkyoto

    Joined:
    Oct 30, 2013
    #7
    I'm sorry, I really hope you get a replacement fast.
     
  8. Zachster7 thread starter macrumors newbie

    Joined:
    Jun 7, 2008
    #8
    Yes, we worked through quite a few things, he asked that I leave it plugged in for the remainder of the day to see if anything changes, he also asked if engineering could contact me with questions over this issue. Overall the support quality has been great.
     
  9. Primus84 macrumors 6502

    Joined:
    Jul 21, 2005
    Location:
    UK
    #9
    Do you not live near an Apple Store or do your local ones not have any warranty replacement models?
     
  10. Zachster7 thread starter macrumors newbie

    Joined:
    Jun 7, 2008
    #10
    I feel you man :( It seems to me that to some extent they are still working out the protocols for this. i.e. what warrants a replacement, what the issue is etc. Hopefully we both get it sorted soon. I have to say that I thought I was going crazy at first with it not turning on, I was glad to hear that it was a defect and not that I was somehow not turning it on correctly, lol.

    ----------

    Sadly no I live in Wyoming, there are no Apple Stores close by. However, even if I did it seems that there is a delay in replacement as mentioned above by another user. The tech I spoke with did say that there WAS stock allocated for issues like these, I seem to remember reading a thread this morning that was questioning if that was indeed the case or not.
     
  11. mobutt macrumors 6502

    Joined:
    Jun 22, 2010
    #11
    My store said they have to send it in for repair.
     
  12. powerbook911 macrumors 68040

    powerbook911

    Joined:
    Mar 15, 2005
    #12
    I hope you're getting a new retail order and now an Applecare replacement that won't match your original box?
     
  13. Joe1602 macrumors regular

    Joined:
    Sep 24, 2012
    #14
    On the plus side, you now have a really good-looking paperweight.
     
  14. Zachster7 thread starter macrumors newbie

    Joined:
    Jun 7, 2008
    #15
    That is true, that's literally what its doing on my desk right now.
     
  15. Lustan macrumors member

    Joined:
    Apr 23, 2015
    Location:
    Southeast Wisconsin, US
    #16
    Between DeadGate, GapGate, ShipGate, etc... I think we can just call this:

    WatchGate
     
  16. Primus84 macrumors 6502

    Joined:
    Jul 21, 2005
    Location:
    UK
    #17
    Have to say they've not dealt with it as well as they could have done.

    There should be no wait of 7-10 days for a replacement, they should have replacement models ready to ship out next day for customers they have let down and disappointed by delivering a faulty product to.
     
  17. AdonisSMU macrumors 603

    Joined:
    Oct 23, 2010
    #18
    I hope you get a watch quickly. This is the worst feeling in the world right now.
     
  18. mobutt macrumors 6502

    Joined:
    Jun 22, 2010
    #19
    Agreed although my store said 3-5.
     
  19. CurvedParker macrumors newbie

    Joined:
    Mar 14, 2015
    #20
    Wow. You have a lot to learn and experience. Let me know when someone you love is dying in your arms and then repeat your statement.
     
  20. water0nmars macrumors newbie

    Joined:
    Apr 22, 2015
    #21
    Sarcasm?

    Because if not, personally I would rather be waiting on mine for the next month, which I am, than have one now that doesn't work. Oh and apparently be the first person with the problem the tech people he/she spoke with has seen.
     
  21. Zachster7 thread starter macrumors newbie

    Joined:
    Jun 7, 2008
    #22
    I'm a business owner who believes in a high level of customer service, I do have to say that I agree with you. The interactions I've had with Apple care on this are great, however the not knowing a turn around time does make me feel let down. Not a huge deal, but I think there is room for improvement for sure.
     
  22. iluvgadgets macrumors regular

    Joined:
    Mar 25, 2015
    #23
    I thought mine had a problem too. It stayed on apple screen for a while, then finally started coming to life !! Hope you get your replacement really soon .
     
  23. darkgremio macrumors 6502

    Joined:
    Jul 17, 2011
    #24
    Just wear it around to make a fashion statement
     
  24. AdonisSMU macrumors 603

    Joined:
    Oct 23, 2010
    #25
    I said right now. Don't go there with me when I'm trying to empathize with someone. :rolleyes:
     

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