Hi, I don't actively comment on the forum however I have followed it for a few years now.
I just wonder if anyone can comment on what they would do or whether they are in a similar scenario.
I recieved my Watch SG Sport on launch day.
The day after whilst in sun light I noticed a small flaw in the top side of the aluminium where the glass meets the metal. It looks like the aluminium has missed the anodised, therefore there is a light silver mark on the watch. It's pretty obvious now, each time I look at it.
With an iPhone I may not have minded as much (as its in a case etc), but being as it's a watch I called Apple for an exchange.
Cutting a long story short, Apple will not allow me to keep the Apple Watch until a replacement watch is available to dispatch as requested. Instead my current watch is being picked up by TNT on Monday and I have just recieved an email stating that my replacement is 2-3weeks away.
Not too happy to be without it for that long...
I can't see why they need my watch back before they can even allocate a replacement for myself (I completely understand not dispatching it). It's apparently due to a new policy that came in, in January 2015.
Anyone else in the same boat or managed to get the lead time shorter? I've also heard that somebody got a free watch band out of this, is this true?
I just wonder if anyone can comment on what they would do or whether they are in a similar scenario.
I recieved my Watch SG Sport on launch day.
The day after whilst in sun light I noticed a small flaw in the top side of the aluminium where the glass meets the metal. It looks like the aluminium has missed the anodised, therefore there is a light silver mark on the watch. It's pretty obvious now, each time I look at it.
With an iPhone I may not have minded as much (as its in a case etc), but being as it's a watch I called Apple for an exchange.
Cutting a long story short, Apple will not allow me to keep the Apple Watch until a replacement watch is available to dispatch as requested. Instead my current watch is being picked up by TNT on Monday and I have just recieved an email stating that my replacement is 2-3weeks away.
Not too happy to be without it for that long...
I can't see why they need my watch back before they can even allocate a replacement for myself (I completely understand not dispatching it). It's apparently due to a new policy that came in, in January 2015.
Anyone else in the same boat or managed to get the lead time shorter? I've also heard that somebody got a free watch band out of this, is this true?
