Apple Watch Exchange Manufacture Flaw

Discussion in 'Apple Watch' started by AaronG123, May 8, 2015.

  1. AaronG123 macrumors regular

    Joined:
    Aug 5, 2012
    Location:
    UK
    #1
    Hi, I don't actively comment on the forum however I have followed it for a few years now.

    I just wonder if anyone can comment on what they would do or whether they are in a similar scenario.

    I recieved my Watch SG Sport on launch day.
    The day after whilst in sun light I noticed a small flaw in the top side of the aluminium where the glass meets the metal. It looks like the aluminium has missed the anodised, therefore there is a light silver mark on the watch. It's pretty obvious now, each time I look at it.

    With an iPhone I may not have minded as much (as its in a case etc), but being as it's a watch I called Apple for an exchange.

    Cutting a long story short, Apple will not allow me to keep the Apple Watch until a replacement watch is available to dispatch as requested. Instead my current watch is being picked up by TNT on Monday and I have just recieved an email stating that my replacement is 2-3weeks away.

    Not too happy to be without it for that long...
    I can't see why they need my watch back before they can even allocate a replacement for myself (I completely understand not dispatching it). It's apparently due to a new policy that came in, in January 2015.

    Anyone else in the same boat or managed to get the lead time shorter? I've also heard that somebody got a free watch band out of this, is this true?
     
  2. dilap macrumors 6502a

    Joined:
    Apr 18, 2014
    Location:
    London, UK
    #2
    uk as well. Replacement ordered on Sunday, with 2-3 Weeks estimate. Changed from 1-2 on Wednesday, and Shipped Thursday night! Just received it now!
     
  3. fischersd macrumors 68040

    fischersd

    Joined:
    Oct 23, 2014
    Location:
    Kitchener, Ontario, Canada
    #3
    Can you guys not just add applecare and say "get stuffed, send me my replacement first"?

    Me, I think it would be well worth it. (at least, that's how applecare works over here).
     
  4. Itsedstech macrumors 6502a

    Joined:
    Jul 24, 2011
    Location:
    ohio
    #4
    Im from the U.S. thats what i did, screw it, its only $80 :p
     
  5. AaronG123 thread starter macrumors regular

    Joined:
    Aug 5, 2012
    Location:
    UK
    #5
    @dilap That's positive if your lead time changed that quickly!

    I probably will buy Apple Care at some point. However I don't feel I should have to in order to get a product which should have been perfect from the start. Also I'm hearing those with Apple Care get a white box replacement as apposed to a fully box retail unit. If true, I'd rather get a retail box.
     

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