Apple Watch first gen battery lasts for 6 hours or less, and for Apple Support is OK

Discussion in 'Apple Watch' started by ik0adr, Apr 24, 2019.

  1. ik0adr macrumors newbie

    Joined:
    May 12, 2015
    Location:
    Rome
    #1
    Hi all.
    My first gen steel AW a few months ago started to die after 5-6 hours, from normal 10-12h.
    Bought it to Genius Bar, and after much testing they decided that this kind of battery performance is normal for such an old device, and does not deserve assistance.
    I mean that they refused to open an assistance issue, since the battery passed the tests.
    I think that to be forced to charge twice a day the device is not normal, regardless of the assistance testing results.
    I would be happy to upgrade, but the only option they offered was to buy a new one at full price (!).
    The trade-in evaluation for the old AW was 17€.. And no discount.
    So little for an old-time customer..
    I am very disappointed.

    Federico, Rome (Italy)
     
  2. MacDawg macrumors Core

    MacDawg

    Joined:
    Mar 20, 2004
    Location:
    "Between the Hedges"
    #2
    I don't own an Apple Watch, but TBH this doesn't sound out of line to me
     
  3. Nhwhazup macrumors 68020

    Nhwhazup

    Joined:
    Sep 2, 2010
    Location:
    New Hampshire
    #3
    I don’t have an Apple Watch myself but would be pretty disappointed if the battery didn’t last me through a full day.
     
  4. PilotC150 macrumors regular

    Joined:
    Apr 24, 2015
    #4
    So you have a four year old device, that you've been presumably using everyday. Discharging the battery and recharging it at least once a day, maybe twice. That's between 1500 and 3000 battery cycles.

    It's now likely running an operating system that has many more features that it did four years ago, so it has a heavy battery draw. The battery itself is small, only 205-250 mAh.

    Bottom line, like it or not, is that the device has reached the end of its life. It's time to upgrade to a newer one.

    You bought a first generation device. First of its kind. It's been working for you for four years, apparently, and now you want Apple to give you a big discount just because you've been a long time customer? That doesn't make very much sense to me.
     
  5. ftaok macrumors 603

    ftaok

    Joined:
    Jan 23, 2002
    Location:
    East Coast
    #5
    If I were in your situation, I would just get the battery swapped by a good 3rd party shop.

    Or perhaps buy a new AW and keep the S0 for use as a sleep tracker.
     
  6. Blaze4G macrumors 65816

    Joined:
    Oct 31, 2015
    #6
    I don't see the issue apart from Apple offering to do a battery replacement for a fee of course. Does Apple even replace batteries in Apple watches?
     
  7. Significant1 macrumors 6502a

    Joined:
    Dec 20, 2014
    #7
  8. Blaze4G macrumors 65816

    Joined:
    Oct 31, 2015
    #8
  9. Allyance macrumors regular

    Allyance

    Joined:
    Sep 29, 2017
    Location:
    East Bay, CA
    #9
    Have you powered off the watch and re-start it. Mine started doing the same thing a couple days ago, started looking for deals on new watch when I came across a comment to power cycle the watch. Bingo, back to normal.
     
  10. sean000 macrumors 68000

    sean000

    Joined:
    Jul 16, 2015
    Location:
    Bellingham, WA
    #10
    Was going to say the same thing... especially since it suddenly dropped in battery performance. It could also be that this started when one of the third party apps updated and started syncing more data with increased frequency. Disabling or uninstalling all but the most essential apps might help.

    It's also possible that the battery hit a threshold at some point, and can no longer be charged more than 50% or so. I still have a Series 0 Apple Watch (38mm aluminum) that I wore every day until I got my S4. The S0 I have still lasts all day unless I run a workout. The workouts will run the battery down much faster than normal wear and usage. Still...I could do a one hour workout with that old watch and still have around 10% left at the end of the day. I was surprised that my watch was still doing well after more than 3 years, because I had seen reports of other S0 watches on this forum suffering far worse battery life after only 2 years. The batteries in my iPhones over the years all seem to start showing their age at around 2 years as well. I think my iPhone 6 battery was in really bad shape after 2.5 years.

    If it's not software related, you might be able to pay to have the battery replaced... but honestly I wouldn't bother doing that with an original Apple Watch. Going from a Series 0 to a Series 4 is highly recommended. I expected an improvement, but the S4 surpassed my expectations. It's a whole new watch experience.
     
  11. ik0adr thread starter macrumors newbie

    Joined:
    May 12, 2015
    Location:
    Rome
    #11

    Many thanks all.
    I switched off and on several times without improvements in battery life.
    Maybe it's only age.
    Will get a S4 ASAP.
    Best regards!!
     
  12. ChrisChaval macrumors 6502

    ChrisChaval

    Joined:
    Aug 30, 2016
    #12
    why?

    91,45 Euro for a battery swap ain't that bad
    --- Post Merged, Apr 25, 2019 ---
    the s4 is a huge improvement over the s0 indeed

    if you need it now, go and get it

    if you can wait, the s5 is around the corner (5 months or so)
     
  13. Blaze4G macrumors 65816

    Joined:
    Oct 31, 2015
    #13
    Woops! I saw the out of warranty rate and thought that was the cost of the battery replacement. I didn't scroll all the way to the bottom. You're correct, that isn't so bad.
     
  14. Mlrollin91 macrumors G5

    Mlrollin91

    Joined:
    Nov 20, 2008
    Location:
    Ventura County
    #14
    They essentially give you a new watch. They can’t replace the battery, they swap the unit. And being they no longer manufacturer the S0, they would likely replace it with an S1 or even S2 at this point.
     
  15. Blaze4G macrumors 65816

    Joined:
    Oct 31, 2015
    #15
    That sounds like a good deal!
     
  16. jermy4 macrumors demi-god

    Joined:
    Jun 27, 2010
    #16
    There wasn't a stainless steel series 1 so they would likely replace it with a series 2 watch.
     
  17. ManicMarc macrumors 6502

    Joined:
    Jul 1, 2012
    #17
    In the UK at least, Apple will replace a battery for £83 out of warranty.
    BA67D808-688A-4062-AE26-FE411ED4F410.png D8A99A8A-E7FF-4DA8-991E-1450E18066E0.png
     
  18. ik0adr, Apr 29, 2019
    Last edited: Apr 29, 2019

    ik0adr thread starter macrumors newbie

    Joined:
    May 12, 2015
    Location:
    Rome
    #18
    Not really so here in Italy (at last with my AW).
    Maybe I did not explain well: having the watch switching off after 5-6h, I went to the Genius Bar hoping to have it fixed at maybe 95€: fixed or replaced was OK for me.
    The problem is that after testing the Apple Assistance decided that it was NOT faulty, and refused to fix or replace it at 95, 270 or whatsoever. As already said, the only option I had offered was to purchase a new one at full price.
    Maybe I have to wait until it swallows, or switch off after 30 seconds: in that case (maybe..) it would result broken also at Apple Support tests, and become eligible for reparation. :(

    PS: if anyone at Apple is reading this, the case ID was 100800429996, and the repair ticket went wrong was R420607644. I am still hoping that something just went wrong in communication, and that this issue may be resolved.

    PPS: I started with an Apple //e many (too many) years ago, and after many Macs, iPods, iPads, iPhones and this AW it's the first time I am really disappointed.
     
  19. ManicMarc macrumors 6502

    Joined:
    Jul 1, 2012
  20. ik0adr thread starter macrumors newbie

    Joined:
    May 12, 2015
    Location:
    Rome
    #20
    On starting from scratch, with no apps, the battery lasts for 5hrs.
    It switches off after 5 hours also if kept still on a table, so the screen activation has no role.
     
  21. mannyvel macrumors member

    Joined:
    Mar 16, 2019
    Location:
    Hillsboro, OR
    #21
    Mine stared doing that so I moved to an s2. The amusing thing is that the battery on my s0 swelled up and popped the screen, so I was able to replace the s0 battery myself...go figure.
     
  22. jamdex macrumors member

    Joined:
    Jul 8, 2012
    Location:
    Manchester UK
    #22
    I'd personally consider the S0 beyond economical repair, time to invent in a S4 or wait till the S5. I upgraded from the S2 to S4 and the difference in performance is amazing.
     
  23. tgara macrumors 6502a

    tgara

    Joined:
    Jul 17, 2012
    Location:
    Connecticut, USA
    #23
    For a 4 year old item with a small battery, I'm not surprised the battery is dying. It's also not unreasonable that Apple won't service it under warranty or special circumstances.

    Time to bite the bullet and upgrade! There are good deals on Series 3 watches right now, if money is a concern. Otherwise, go for a Series 4, you won't be disappointed!
     

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22 April 24, 2019